Flintfox Shifts Gears, Moves to a 24 Hour Operation

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Flintfox International reinforces its operation to deliver a better customer service experience on a global scale.

We already have customers and implementations running across the globe, and they need our attention when they are ready, no matter the time zone.

Responding to the demands of a growing international customer base, Trade Promotion Management software specialists, Flintfox International, today announced it has become a 24 hour global operation. From its Auckland, New Zealand headquarters, Flintfox will offer its customers and resellers real-time access to its team 24 hours a day.

The company has hired additional, experienced engineers to provide services around the clock to customers spread across Europe, North America and Asia Pacific.

“At the end of the day it just made the most sense. Our vision is to be a world leading provider of solutions for trade spend management, so being open for business no matter the time zone is a prerequisite. We already have customers and implementations running across the globe, and they need our attention when they are ready, not at our convenience.” said Mike Ridgway, CEO at Flintfox. “This initiative allows us the opportunity to better meet the increasing demand for our services and accelerate our responsiveness.”

Where possible Flintfox is putting in place local phone numbers, providing customers with a local means of contacting the Flintfox team, further enhancing access to the team.

“Recent wins, featuring multi-site rollouts across multiple continents, has highlighted to us the crucial nature of this initiative.” said Stewart Gibbs, COO at Flintfox, “not only are we serving the needs of customers, but we are also supporting our resellers, who are vital to our continued growth, wherever they are.”

Companies interested in learning more about Flintfox’s TPM suite for Microsoft Dynamics can visit http://www.flintfox.com.

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About Flintfox International Limited
Flintfox International Limited is the Microsoft Global Independent Software Vendor for Trade Promotion management solution integrated to Dynamics AX, NAV and CRM (http://www.flintfox.com).

Flintfox’s trade spend and fund management software addresses business challenges with complex pricing, trade promotions, trade rebates and deduction settlement, commonly required for companies manufacturing and distributing consumer packaged and durable goods. In addition Flintfox also provide more specialist solutions required for contracts management, chargebacks and price protection for those operating in arenas as diverse as Food Service, Liquor distribution, Consumer electronics, Industrial wholesale, Chemicals and Mining, to name a few.

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Christelle Blanchet
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