Englewood Cliffs, NJ (PRWEB) September 24, 2013
Samsung, the world’s largest manufacturer of Android smartphones and tablets has chosen RemoteCall + Mobile Pack, Rsupport’s flagship remote support offering, as its primary remote support solution for mobile devices and computers. RemoteCall allows for on-demand remote support for mobile devices through wireless (Edge, 3G, 4G, LTE, and Wi-Fi) and wired (USB, Ethernet) connections. Samsung call centers and agents worldwide are now using RemoteCall + Mobile Pack to provide the highest quality technical support to customers, regardless of location.
Utilized by help desk professionals, service providers, and telecoms worldwide, RemoteCall + Mobile Pack is a secure, enterprise-ready remote support solution that combines remote control, device configuration, diagnostics, and session transfer capabilities. This enables support technicians to resolve common device issues and educate customers anywhere there is an internet connection, as if the device were in their hands. RemoteCall + Mobile Pack combines’ instant remote support for Android-powered smartphones and tablets, as well as Windows and Linux PCs, and Macs in a single solution.
“Samsung is clearly the leader in the mobile device market, and Rsupport is proud that they have chosen RemoteCall + Mobile Pack as their preferred remote support solution provider,” said Matthew Choy, Rsupport VP of Business Development. "Having Samsung use RemoteCall to support their Android-powered devices worldwide shows the highest level of confidence in our product."
Rsupport Inc. provides the latest in remote support and remote access solutions to individuals, businesses, telecoms, and large organizations worldwide. These services are used to provide IT management and the highest quality remote support to millions of connected customers quickly and securely. Rsupport develops hosted and server solutions for connecting computers, smartphones, iPad™ and Android™ tablets, and other internet-enables devices. Rsupport is headquartered in Seoul, South Korea, with offices in Japan, China, and the United States. Visit http://www.rsupport.com for more information.