Owins Mills, MD (PRWEB) September 25, 2013
For the past eleven years, Mr. Babbitt served in key senior executive positions at Triwest Healthcare Alliance where he was responsible for both corporate and field operations encompassing 96 operational locations which provided support for approximately 3 million TRICARE health plan members. Amongst many other achievements, Mark led the development and implementation of an integrated tracking and measurement system, utilized to obtain consultative and treatment reports from provider specialists and delivering them to the referring primary care provider. This system was utilized by 190,000 network providers. In addition, Mark spearheaded the implementation of a corporate customer service model that was recognized by JD Power as a benchmark model, resulting in both improved staff retention, while concurrently improving members’ call center experience.
Mr. Babbitt will lead the Avēsis Customer Service, Quality Assurance, Learning and Development, Claims, Data Integrity, and Member Enrollment/Eligibility Departments and administrative operations at Avēsis’ headquarters in Phoenix, Arizona. “I am excited to be joining Avēsis at this pivotal time in the healthcare and the managed care industry and am honored to be leading such a talented group of people,” stated Mr. Babbitt. “Key initiatives that I will focus on initially are related to refining our Customer Care and operations functions and improving the efficiencies and effectiveness of our customer service, enrollment and claims operational activities. As the industry continues to change, it is critical that we continue to refine our processes to maintain our unique flexibility and stay one step ahead of the market.”
“I am thrilled to welcome Mark to Avēsis. I know him to be talented and thoughtful,” said Alan Cohn, President and CEO of Avēsis. “He was the unanimous choice of the Avēsis team. I am confident in his abilities and excited for the future of the Company.”
Founded in 1978, Avēsis has been providing essential vision, dental and hearing care benefit solutions for 35 years. Since its inception, Avēsis has developed, administered and refined its offerings to provide its clients with best-in-class product choices and services. Today, Avēsis’ programs cover more than seven million members throughout the country. The Company has unique experience and expertise as a third-party administrator (TPA) of commercial, Medicaid/CHIP and Medicare Advantage routine vision, medical/surgical eye care, dental and hearing care programs that enables it to cost-effectively deliver exceptional access to high quality providers. Avēsis has corporate headquarters in Phoenix, Arizona and its executive offices are based in Owings Mills, Maryland.