Help Desk Premier Launches Lighthearted YouTube Series

Share Article

BrightBox Solutions is taking on the funny side of the help desk software business with launch of “Tales From the Help Desk”. Series provides humorous true stories from support desks around the world.

News Image
This series is one that we hope will give our customers a laugh, and we think it’s a creative and innovative way to show the world what we do here every day.

BrightBox Solutions, a leading provider of help desk software solutions, is now adding a touch of humor to the business. The company is pleased to announce the launch of their YouTube series, aptly titled “Tales From the Help Desk,” which takes a satirical look at the world of customer support. The series can be viewed by visiting

BrightBox Solutions, the creators of Help Desk Premier, in partnership with Think Tall Films, just launched the first episode in this ongoing series, which will be regularly updated and stars Paula Gilbert, Simon Thompson, and Emily Hartridge. Hartridge is a popular actress and spokesperson in the UK, with her own dedicated following, including a YouTube channel with over 70,000 subscribers.

Each of the episodes in the series will focus on the real-life and very humorous situations encountered by both BrightBox Solutions technicians, and their customers.

“Throughout our own years in the business, we’ve heard countless funny stories from our customers, and the world of operating a support desk is often filled with anecdotes of amusing, and even downright ridiculous occurrences,” said Patrick Strahan, Director of Media and Public Relations. “We really wanted to take a light-hearted approach to what we do, which all-too frequently can seem extremely technical. This series is one that we hope will give our customers a laugh, and we think it’s a creative and innovative way to show the world what we do here every day.”

“We’re excited because we were able to get some great talent on-board for this project, and we have some really entertaining stories to tell,” said Strahan.

The first episode of the newly launched series focuses on a customer who calls for support while believing her laptop’s disk drive is a drink tray.

“These stories that we've gathered from our own experiences, and heard from our customers through the years are really going to have you stopping and saying, wait, did that actually happen?” said Strahan. “That’s what so great about this—the real nature of the episodes. We’re really looking forward to seeing our audience’s reaction.”

About Help Desk Premier

Help Desk Premier, currently available as an on-premise and hosted solution, is IT support software that is scalable based on the individual needs of a business or organization. The software features a secure, easy-to-use interface, along with dynamic features, all at a budget-friendly price. Features include ticket management, ticket escalation, and customer self-service. The software provides a valuable tool to help businesses run more smoothly and efficiently, while increasing the overall customer experience. For more information, visit

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Patrick Strahan, Director of Media and Public Relations
BrightBox Solutions
+1 (888) 885-2401 700
Email >
Visit website