These scores reflect the dedication and loyalty of our staff and prove that they understand the true meaning of customer service - because they live and breathe it each day.
(PRWEB) September 26, 2013
Ignition Group of Technology Companies, a leader in IT services and Business Solutions, announced today an excellent overall satisfaction rating of 86% on their recent customer satisfaction survey. The survey was conducted as part of Ignition’s on-going efforts to deliver value and satisfaction to their clients; the positive results clearly highlight the success of their continuous commitment.
The survey focused on all customers who recently used Ignition’s helpdesk and on-site services and solutions, and it presented clients with the opportunity to rate all service lines individually. According to the results, the service received from Ignition’s on-site support staff was rated with 95.5% overall satisfaction, followed closely by helpdesk personnel who received a 93.1% overall satisfaction rating.
Graham Pearson, CEO of the Ignition Group said: "We strive to provide our clients with outstanding service that can be counted on at all hours. These scores reflect the dedication and loyalty of our staff and prove that they understand the true meaning of customer service - because they live and breathe it each day. We commend them for their hard work”.
In addition to rating the different services, customers were also provided the opportunity to make suggestions. Graham Pearson commented: "We thank all of our clients who took the time to participate in the survey. Client recommendations are extremely important to us and serious consideration is given to all suggestions, as they enable us to continue to exceed our customer expectations and effectively manage our growth. We will continue to use the survey as a tool to measure our development and to expand our offerings in line with the needs of our clients."
For further information please contact
Sales & Marketing
The Ignition Group of Technology Companies
Ignition is an IT solutions organisation with clients in Europe, throughout the Caribbean, North America and Canada. Ignition’s Business Solutions Practice provides comprehensive solutions to fit the needs of organisations such as banks, financial institutions, multinational companies, legal, accountancy practices, fund administrators /managers, and trust professionals. The Practice includes Software Solutions based on Microsoft technologies (principally through the SharePoint platform), Practice Management solutions (based on the market-leading ViewPoint application), FATCA solutions (based on the Blue Bison KYC software) and Human Resource solutions (based on the HR Manager software also by Blue Bison). Ignition is one of the leading IT service providers offering managed services, cloud computing, business continuity and disaster recovery, data backup and storage, virtualisation and 24x7 service desk support. Ignition has offices located in Bermuda, Halifax and Cayman Islands with representative offices in Curacao, Bahamas, Jamaica and Trinidad. Visit http://www.ignitionmsp.com for more information.