San Francisco, CA (PRWEB) September 26, 2013
Terrace Software, a leading developer of enterprise software for the workplace today announced they have migrated all customer support processes to a new cloud-based help desk and customer support portal. With top-notch ticket management capabilities, customers are now able to track the progress of a ticket, right from the moment it’s opened, all the way through resolution and closure. The new system also includes integrated community forums and separate knowledge-bases so customers can ask questions, post tips, go over best practices, share solutions, workarounds and much more.
"Our move to a cloud-based, multi-branded support system gives our customers a support experience tailored just for them," said Todd Ziesing, Terrace Software’s CEO and Founder. "The new support portal's powerful features and easy to use interface gives our support teams for each of our product offerings everything they need to deliver exceptional customer support."
Terrace’s software support portals can be found at either help.terrace.com or help.surebroker.com.