BrightBox Solutions Set to Launch Private Cloud Hosting Option, Providing More Secure SaaS Help Desk Software

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BrightBox Solutions, creators of Help Desk Premier software, announcing unveiling of private cloud application to combat issues associated with sharing of sensitive data in hosted applications.

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This is important to us, because there are a number of features, such as Active Directory, where a customer may want to avoid co-mingling of their own data with that of another company, which is a common issue with other hosted applications.

BrightBox Solutions, the innovative technology company behind Help Desk Premier, is pleased to announce the upcoming availability of a private cloud version of the application. BrightBox Solutions is a leading provider of help desk software for the SMB market, and they recently received $500,000 in new investment. The investment is targeted at, among other things, strengthening their SaaS offering. The product, which has long been offered as an on-premise solution, will be offered as a hosted solution, and now as a private hosted solution.

BrightBox Solutions began beta testing the cloud-based version of the program on September 3, and along with that testing comes the announcement of the availability of a private cloud option.

As with any cloud application, BrightBox Solutions will host the client’s database, but instead of commingling the data with that of other companies, the customer will have a dedicated cloud instance that operates exclusively as a home for their data.

While many businesses enjoy the advantages of operating from a cloud environment, there is the concern that comes with sharing resources with other businesses. This becomes especially sensitive when a cloud application commingles sensitive data, such as with Active Directory integration. When customers take advantage of the private cloud version of Help Desk Premier, they’re enjoying tremendous benefits, including more secure Active Directory data. With private cloud applications, data is just as secure, if not more secure than with on-premise data storage. Additionally, Help Desk Premier is known for providing scalable, customizable solutions, and this move to private cloud options means this can be further refined.

Customers who use the private cloud version will be able to enjoy a customized server, and a platform that can grow alongside their business. With these advantages being specific to the private cloud, the overall move to a cloud platform of any kind has benefits, including redundancy, the elimination of the need for dedicated servers, and a reduction in maintenance and upgrade costs.

“With this new private cloud offering, our customers are going to be able to enjoy the same benefits they have always enjoyed, but not only in a hosted environment, but a more secure hosted environment. Our customers will have the added comfort of knowing that their data isn’t being combined with any other businesses data,” said Matthew Gardner, Director of Product Development for BrightBox Solutions. “This is important to us, because there are a number of features, such as Active Directory, where a customer may want to avoid commingling of their own data with that of another company, which is a common issue with other hosted applications.”

About BrightBox Solutions

BrightBox Solutions creates and sells Help Desk Premier, currently available as an on-premise and hosted solution. It is a customer support application that is scalable based on the individual needs of a business or organization. It features a secure, easy-to-use interface, along with dynamic features, all at a budget-friendly price. Features include ticket management, ticket escalation, and customer self-service. The software provides a valuable tool that allows businesses to run more smoothly and efficiently, while increasing the overall customer experience. For more information, visit

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Patrick Strahan, Director of Media and Public Relations
BrightBox Solutions
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since: 09/2012
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