Lancaster, PA (PRWEB) September 27, 2013
Janet Treer, president of The Treer Group, will present a customer service workshop at the 2013 Lancaster Chamber of Commerce Business Expo titled, “Distinctive Service – Every Time.” The workshop, focused on improving customer satisfaction, will take place October 25, 2013. Register now.
“Customer service has everything to do with the experience that customers have,” says Janet Treer, President of The Treer Group, a strategic planning, coaching, leadership development and management consulting firm based in Lancaster, PA. “This comprises many things and ensuring customer service awareness and the ability to execute is a key part of success for any company.”
The workshop is designed to reveal and enhance the customers’ experience and will explore the spoken and unspoken “promises” and expectations customers have and how an organization delivers on those promises.
“It will address the dynamics of the customers’ experience,” says Treer. “We will explore how to see your organization through your customers’ eyes, discover why customers stay and leave and what to do when things go wrong.”
According to Treer, research shows that companies who continually ask themselves what is working and not working are those most likely to succeed. This is applicable in many areas of business, especially when seeking to understand the topics of customer satisfaction and retention.
“Implementation of distinctive service methods learned in this session can enhance employee morale, control internal costs and improve organizational performance,” says Treer.
“Distinctive Service – Every Time,” a customer service workshop, will take place October 25, 2013 at the 2013 Lancaster Chamber of Commerce Business Expo.
About The Treer Group: The Treer Group provides coaching, assessments, tools and guidance to help organizations and individuals identify areas in need of improvement, discover practical solutions and implement long-lasting change that comes from within. Janet Treer, President, founded The Treer Group in 2007.