September 2013 (PRWEB) September 28, 2013
XINTEC, a global supplier of Fraud Management and Revenue Assurance software has been selected by Virgin Mobile France to implement a solution to detect and prevent any irregular or fraudulent activity that could potentially result in a loss or service quality and unwanted financial losses to the company.
As part of the launch of Virgin Mobile’s increased array of tariff plans in a drive offer ever more freedom and flexibility to its subscribers, keeping tabs on the speed and quality of service take-up are strategic priorities for the operator as it undergoes rapid growth.
To ensure that customers enjoy an optimal experience when connecting to and using the mobile network, it was necessary to deploy a tool to automatically process and monitor all call activity to detect the likes of SMS spam, interconnect bypass (SIM gateways) and other network frauds that can result in violations of the operator’s fair usage policies.
The implementation of this technology also responded to other Virgin Mobile business objectives by providing Marketing and Customer Care departments with immediate access to their top customer profiles and patterns of service usage in near-real time.
In a competitive environment, Virgin Mobile needs to have immediate visibility of its customer data to rapidly identify and eliminate any fraudulent usage in near-real time. Virgin Mobile wants its customers to enjoy an optimal experience of its services end-to-end, from placing a call, to surfing the Internet and making purchases, to receiving an accurate invoice or prepaid balance reading.
“We are delighted to announce this strategic win for XINTEC,” announced Sean Killeen, CEO at Dublin-based XINTEC. “It confirms and validates our strategy of servicing a very specific target market of small and mid-tier high-growth communication service providers including mobile and fixed-line operators, including the fast-emerging MVNO and MVNE segments.”
XINTEC provides Fraud Management and Revenue Assurance software solutions to mobile, fixed-line, and mobile virtual network operators (MVNOs) around the world. These solutions help maximise revenues by eliminating unwanted revenue leakage and fraud-related losses.
XINTEC’s minimally invasive ‘light-touch’ technology is designed for rapid deployment, scalability and cost leadership. XINTEC target the small and emerging, and mid-size operator segment globally, and has customers in EMEA, APAC and the Americas. XINTEC is a preferred supplier to the Vodafone Group.
XINTEC is headquartered in Dublin, Ireland.