Sierra Trading Post Creates Instant Store Credit, Makes Returns Even Easier for Customers

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The top Internet retailer unveiled a new process for generating store credit on returns ... instantly.

Sierra Trading Post makes returns and exchanges easy with Instant Store Credit with free shipping.

Sierra Trading Post makes returns and exchanges easy with Instant Store Credit with free shipping.

Our aim with the new online Instant Store Credit exchange and return process is to make it easier for customers to exchange or replace items that just didn’t quite work for them.

Sierra Trading Post has long been heralded by customers for a stellar, 100 percent satisfaction guaranteed policy. Now the top Internet retailer is offering Instant Store Credit and free shipping when customers process an exchange or replacement order online.

Generating online store credit for an exchange or return never has been easier, explains Sierra Trading Post Customer Experience Manager Cameron Elkin.

“From your order history, you can choose the item to exchange or return, print a return label and generate an Instant Store Credit with free shipping both ways on the replacement order using the credit,” Elkin says. “Your return and exchange product just cross each other in transit with no unnecessary waiting time or additional shipping expense to you.”

The store credit can be used immediately – before the product is physically returned to Sierra Trading Post – or up to six months later, provided Sierra Trading Post receives the returned item within 10 days. If the credit isn’t used within six months, a merchandise store credit is issued on the remaining balance. If Sierra Trading Post doesn’t receive the returned item(s) within 10 days and the credit is used, the customer’s credit card is charged for the product that was ordered through the exchanges and returns process just like a normal online order.

“Our aim with the new online Instant Store Credit exchange and return process is to make it easier for customers to exchange or replace items that just didn’t quite work for them,” Elkin notes. “Customers are telling us it’s easy, convenient and just couldn’t be simpler. We see our updated process as a win-win for both Sierra Trading Post and our customers.”

Learn more about the program by reading Sierra Trading Post’s FAQ on Exchanges and Returns Program.

About Sierra Trading Post
Headquartered in Cheyenne, Wyo., Sierra Trading Post is a top Internet retailer known across the globe for offering “Great Deals. Great Brands.” Sierra Trading Post purchases overstocks, closeouts and 2nds from more than 3,000 brand names, and has offered customers savings of up to 70% since 1986 on outdoor gear, shoes, clothing, accessories and home furnishings. Sierra Trading Post has outlet stores in Boise, Idaho; Reno, Nev.; Cheyenne and Cody, Wyo., as well as a Technology Campus in Fort Collins, Colo. In December 2012, Sierra Trading Post was acquired by TJX Companies, the leading off-price retailer of apparel and home fashions in the US and worldwide.

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Juliette Rule
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