Cloud Vendor Giva Launches New Release of Standalone ITIL Change Management Software for IT Change Control Process

Cloud vendor, Giva®, today announced a significant new release of standalone ITIL change management software for the IT change control process. This is for Sarbanes-Oxley Act (SOX) and Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliance for IT service management.

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ITIL Request For Change

ITIL Request For Change

Santa Clara, California (PRWEB) September 30, 2013

Cloud vendor, Giva®, today announced a significant new release of standalone ITIL change management software for the IT change control process. This is for Sarbanes-Oxley Act (SOX) and Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliance for IT service management.

With all of the demands imposed by SOX compliance and other industry specific compliance policies such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA), there is a very high demand for IT change management software in the cloud. Giva is the only vendor that provides standalone cloud IT change management control software. Many vendors provide IT change management software, but they are highly integrated with IT service desk incident and problem management modules. The problem is that many organizations already have such systems in place and only need the functionality of IT change management. Also, these integrated systems are expensive, difficult to customize and very complex to use.

The ITIL® (IT Infrastructure Library®) compliant Cloud Giva eChangeManager™ is intuitive and easy-to-use and can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting quickly measures IT team productivity resulting in faster and higher quality IT change management decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

In conjunction with this new release, Giva also launched a new online web site tour of change management best practices:

All Tour Screenshots
1.    RFCs-Intuitive Home Page Dashboards
2.    RFCs-Quick Navigation
3.    RFC Customization Fields
4.    RFC Approval & Notifications
5.    RFC Routine Approval & Notifications
6.    Urgent, Simple, Routine Quick Approval
7.    Urgent Change
8.    RFC Ready for Approval
9.    Incomplete RFC
10.    RFC Need Planning
11.    RFC Rejected
12.    Automated Notification Workflow
13.    RFC Status Workflow
14.    RFC Change Manager Approval
15.    RFC Team Approval
16.    RFC Change Summary
17.    RFC Change Detail
18.    RFC Plans & History
19.    RFC Change Wrap-up & Induced Problems
20.    Forward Schedule Help Desk Integration
21.    RFC Integration with Help Desk
22.    RFC/Help Desk Service Request Integration
23.    Dashboard & Reporting
24.    Backed Out Changes Report
25.    Change Category Report
26.    Change Closed Code Report
27.    Change Rejection Reason Report
28.    Change Requester's Department Report
29.    Change Status Report
30.    Forward Schedule of Change Volume Report
31.    Forward Schedule of Changes Report
32.    Induced Problems Report
33.    My Requested Changes Report
34.    Schedule Changes by Group Report
35.    Schedule Changes by Scope Report
36.    Successful Changes Report
37.    Easy RFC Form Customization

Giva eChangeManager™ is cloud based and ITIL compliant and provides policy enforcement, process management, and planning capabilities that help quickly and consistently implement IT changes. It automates and streamlines IT change management, while minimizing the risk of IT changes and delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Learn more by taking a tour of Giva's cloud ITIL change management application or sign-up for a 30 day trial of Giva.

About Giva:
Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.

PR contact:
Email: pr(at)givainc(dot)com
Phone: 408.260.9000
Giva is a registered trademark of Giva, Inc. Other company and product names may be trademarks of their respective owners.


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