Kryon Systems to Launch Leo Release 3.7 at the Performance Support Symposium 2013

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From 2 Clicks to No Clicks: New Release to Support Users When They Know They Don’t Know, and When They Don’t Know They Don’t Know

Leo Studio dynamic flowchart

Leo Studio dynamic flowchart

For the first time, Leo is capable of pushing information to users exactly when they need it, without requiring them to look for an answer.

Kryon Systems, Inc. (http://www.kryonsystems.com), a leader in user performance support and process improvement, announced today that it will launch Leo Release 3.7 at the Performance Support Symposium 2013 (Boston, MA, Sep 9-10).

The Leo Performance Support solution enables organizations to improve productivity by delivering timely knowledge and assistance to users on the job. Like GPS for drivers, Leo supports users as they navigate through any business process on any and across different software applications. Leading organizations from different industries including banking, telecommunication, utilities and travels are using Leo to streamline business processes, minimize user mistakes, optimize tasks' handling time, improve adherence to policies and procedures and reduce training, helpdesk and support costs.

Most performance support systems depend on users understanding that they lack the know-how required to successfully accomplish a task. “For the first time, Leo is capable of pushing information to users exactly when they need it, without requiring them to look for an answer,” said Bibi Rosenbach, Kryon Systems’ CEO. “Our unique push technology enables us to support users not only when they know they don’t know, but also when they don’t know they don’t know.”

Leo platform release 3.7 is loaded with new and enhanced capabilities and functionalities to allow non-technical content authors to build powerful in-application performance support solutions quicker than with any similar tool.

“Leo Performance Support delivers instructions and information to our employees, in real time and on top of live production systems, so our staff can always provide the best care to our clients,” said Erez Levy, head of Methods and Procedures at Clalit Health Services, Israel’s largest healthcare provider.

Leo Performance Support Release 3.7 Highlights
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  •     End User – New Active mode based on push technology. Leo understands the context the user is in (based on various conditions) and automatically suggests relevant support and guidance; ability to stop, minimize and resume support processes;
  •     Infrastructure – Enhanced security and password management; up to 90% improvement in visual recognition performance; reduced resources consumption and optimized network utilization;
  •     Content Author – Dynamic process flowchart view for easy editing; enhanced ‘Read from Screen’ capabilities; enhanced rich-text messages and prompts, and more.

For more information please visit http://www.kryonsystems.com, watch the short introduction clip or email info(at)kryonsystems(dot)com.

About Kryon Systems
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Kryon Systems is the provider of Leo, the definitive Performance Support system. Leo is designed for performance: To navigate users through any business applications and complete tasks quickly, and error-free, on live applications and in real time.

Leo enables L&D executives to extend their influence to where it really matters, the work and workplace. With Leo, instructional designers can develop, deploy and monitor embedded performance support solutions on any application without the need for integration, acquiring programming skills or relying on IT services.

Leo enables any organization to improve user productivity, reduce time to proficiency, shorten training, cut support costs and expedite application deployment.

About The Clalit
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Clalit Health Services, the leading and major health maintenance organization in Israel and the second largest HMO worldwide, provides comprehensive healthcare services to more than 4.1 million customers, or 54% of Israel's population. The Clalit's facilities and services include 1,400 community clinics, 14 hospitals, 400 pharmacies, dozens of laboratories, research institutes and subsidiaries that provide diagnostic imaging, dentistry, complementary medicine, aesthetic medicine and medical equipment maintenance services. As the largest civil employer in Israel, Clalit has approximately 33,000 employees including physicians, nurses, pharmacists, paramedics, laboratory/imaging technicians and administrative staff. For more information please visit http://www.clalit.co.il/HE-IL/english.

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Hilik Harari
Leo
since: 08/2010
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