SupportSeven provides all the call center services we need in order to facilitate the hundreds of interactions we complete each month.
Spring Hill, TN (PRWEB) December 10, 2013
Teenagers and young adults are calling TheHopeLine, text messaging TheHopeLine and chatting on-line with TheHopeLine requesting help and assistance with a cadre of life issues. These issues range in the level of crisis from relationship problems to thoughts of suicide and self-harm. "We needed a partner, not a vendor. We needed an organization that was interested in coming along side us, willing to understand our ministry, the problems we face and the needs we have. SupportSeven is that partner," says Dave Anderson, Director of Rescue and Chief Technology officer for the Dawson McAllister Association.
Anderson continues, "SupportSeven sees beyond the financial objectives to the future of the people being touched, healed and helped by the services we offer. We are happy and proud to announce our partnership with SupportSeven. They provide all the call center services we need in order to facilitate the hundreds of interactions we complete each month. Having them handle the infrastructure, hardware, software and resourcing saves us significant time and money. Additionally, as a trusted-advisor, we invite their subject matter expertise and counsel when we make decisions about serving our listeners and callers."
TheHopeLine's custom interactive voice response (IVR) system allows callers to be routed quickly. Callers select one of three options, once the call is answered. First, they are directed to a HopeCoach that will help them with the specific issue they called in to discuss. Here they will be listened to, offered clear thinking and right values from a biblical perspective, given tangible resources to help them and/or partner referrals to organizations specializing in the issue with which they are struggling. Or, they can be directed to the live on-air radio show to discuss the issue with TheHopeLine's founder Dawson McAllister. Finally, if they wish, they can leave a comment or question for the ministry staff to respond to at a later time.
The Dawson McAllister Association, (DMA), is based in Spring Hill, Tennessee, and is incorporated in Tennessee as The Shepherd's Call, Inc. It is recognized by the IRS as a 501(c)(3) entity and is also an accredited member of the Evangelical Council for Financial Accountability (ECFA). DMA offers faith-based solutions for life issues, partnering with professional counseling organizations and other faith-based ministries specializing in specific areas of service. TheHopeLine has been serving people in need for over 21 years.
SupportSeven is a premier provider of contact center services located in Chattanooga, TN. They work with both large and small businesses to deliver world-class customer service through their contact center and training offerings. “SupportSeven is dedicated to developing better communities through sharing of their time, profits, and partnerships with great ministries like TheHopeLine,” says Katie Sanders, Director of Business Development for SupportSeven.