du Launches Customer Focused Performance Management Solution from NetBoss Technologies, Inc.

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NetBoss and du setting a new standard for vendor-neutral customer experience assessment and improvement.

NetBoss Technologies, Inc., a leading supplier of network management and service assurance solutions to network operators around the world, announced today that du—the Middle East’s fastest growing telecom operator, based in Dubai, United Arab Emirates (UAE)—is using its NetBoss centralized network probes and performance management solution as part of du’s customer experience management program supporting the advanced voice, data, and IPTV services carried over its next generation network.

NetBoss provided the scalable, turnkey system with its technology partners EMC Corporation and EXFO. The solution includes a combination of active and passive network probes and an overlay umbrella performance management reporting system. This enables du to have a centralized repository of key performance indicators (KPIs) that can be monitored using intuitive summary reports and dashboards in near real time.

The implementation is based on the TeleManagement Forum GB917 standard in which the KPI output also flows to du’s service level agreement (SLA) and customer experience management systems.

Walid Kamal, Senior Vice President - Information Technology, du, said, "We are dedicated to exceeding the expectations of our valued customers by delivering a comprehensive and innovative service portfolio. Our service assurance efforts are now targeted at service quality and associated customer experience which is a paradigm shift from looking purely at network quality. This is the reason du is investing in these service and customer centric initiatives. NetBoss Technologies provided a solution that works well with all of our equipment and services, and will expand in a cost-effective manner."

“du has been an important customer of NetBoss Technologies since 2007, and we are excited that we were again able to successfully delivery such an important project to meet du’s technical, budget, and schedule requirements,” said Jim Odom, CEO and President. “We completed the project within a six-month deployment commitment to enable du to achieve their goal of providing the highest level of service quality to their customers as rapidly as possible.”

About NetBoss Technologies, Inc.

NetBoss Technologies, Inc. provides next generation OSS software-based solutions to communication service providers, improving their operational efficiency and quality of service. Providing precise and actionable “anywhere, anytime” information on networks and associated services, our products ensure revenue is protected through improved end-user quality of experience. NetBoss Technologies has hundreds of installations worldwide addressing the telecommunications, utilities, government, and public safety industry segments and is an active TeleManagement Forum member supporting open standards-based solutions. Visit us at http://www.NetBoss.com.

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