Everything that we do is designed to make our customers lives easier and make their businesses grow faster.
(PRWEB) January 06, 2014
All year long the developers at VoIP Innovations have been creating new features to add to their industry leading BackOffice, Titanium III. Each feature is built with a focus on saving customer’s time and giving them complete account transparency. To talk to members of the VoIP Innovations Team about what Titanium III has to offer, visit them at booth 606 at the 2014 Miami ITEXPO on January 28-31.
Part of the time saving element to Titanium III is the unique Groups feature. Customers can create Endpoint, DID and E911 groups and then easily assign specific groups to a Client so all information can be viewed in one location. The Group and Client features have been an attractive option for resellers because it organizes their end users into one consolidated view of services and costs. A reseller can add services to groups, add notes, edit the DID information and see their most important key performance indicators (KPIs), all without leaving the page.
“We want to put the power into our customer’s hands,” said Jason Tapolci, President of VoIP Innovations. “Everything that we do is designed to make our customers lives easier and make their businesses grow faster.”
Titanium III was designed to be a very transparent product. VoIP Innovations wants resellers to have the best information at the exact time they want it. There should be no guess work or waiting around when it comes to managing the KPIs that are responsible for growing a business. To take account transparency and control to a whole new level, VoIP Innovations has released two new features this year that changed the industry.
The first feature was the Customized Rate Deck. The Customized Rate Deck allows resellers to pick and choose the underlying carriers (ULC) that make up their termination rate deck. This feature gives the control to the reseller by allowing them to add and remove carriers based on price and quality. The VoIP Innovations Customizable Rate Deck also provides resellers with unparalleled transparency by giving them the ability to view a number of KPIs in real-time.
The second feature that VoIP Innovations created in the name of transparency was the ability to see their underlying wholesale origination carrier name. VoIP Innovations had been mulling over this decision for years and finally made the decision to let the reseller choose what underlying network they want their service on. This was unheard of in the VoIP industry, but VoIP Innovations knows that this information can be vital for resellers and their businesses, so they made the decision to release the carrier names.
ITEXPO is quickly approaching and VoIP Innovations has one more trick up their sleeve that is sure to please their customers. Resellers already have access to the My Client grouping system that allows them to view a combination of DID, E911 and End Point groups on one page, but their next big release will be geared toward end users.
VoIP Innovations plans to create an end user portal that will allow the reseller’s customers to manage their own services. This is designed to save resellers time by allowing their end users to login to a brandable web portal to make edits as they need to. They’ll be able to make changes on thing such as 911 information, Fax to Email, CNAM, 411 Directory Assistance, Call Forwarding and Conference Lines. They’ll also have the ability to customize their dashboard view, much like how the reseller is able to customize their dashboards in the BackOffice.
Titanium III was designed to aggregate, innovate and automate daily business and operational processes so resellers can easily and efficiently manage their accounts. They aim to provide the tools that save their customers time and give them the transparency they need to continue making their business a success.
VoIP Innovations is an Inc. 5000 company that specializes in providing the largest DID and termination VoIP footprints in North America. Their network includes over 500,000 DIDs in stock in over 8,500 rate centers in the US and Canada. Recently, VoIP Innovations expanded their footprint to include DIDs in over 60 countries and now offers A-Z termination. VoIP Innovations is owned by ABG Capital and is based in Pittsburgh, PA. To learn more, please visit the VoIP Innovations Blog.