RevSpring's Casey Williams to Speak on Financial Impact of Enhancing the Patient Experience

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Williams to present at Connecticut HFMA’s educational event: “Mastering Self Pay Performance and the Patient Experience”.

Casey Williams, Vice President of Direct Healthcare Sales at RevSpring, will outline critical steps for healthcare professionals to optimize patient engagement and increase overall collection results.

According to the American Hospital Association’s Hospital Statistics Guide, with data from fiscal 2012, more hospitals are seeing increases in bad debt as a result of more high-deductible health plans. To respond to this trend, hospital revenue cycle professionals must have integrated strategies designed to ensure a clear and measurable patient engagement strategy, especially for their self-pay population.

Williams’s presentation will share RCM process improvements and patient engagement best practices that healthcare organizations can begin implementing. More specifically, it highlights how providers can start timing and tailoring all revenue cycle messages to a patient’s situation, to yield stronger financial performance. The program is designed to bring awareness to the financial impact of the patient experience and help revenue cycle professionals understand and embrace the competitive advantage of an enhanced patient experience.

The Connecticut HFMA’s educational event, titled “Mastering Self Pay Performance and the Patient Experience,” will be held on Tuesday, February 25, 2014. Featured speakers include Casey Williams and Larry Estes from TransUnion Healthcare. The event will be held at the Holiday Inn, in North Haven, Connecticut. Registration and breakfast begin at 8:30AM with the meeting program beginning at 9:00AM. For more details and registration information, visit:

About Healthcare Financial Management Association
The Healthcare Financial Management Association (HFMA) provides the resources healthcare organizations need to achieve sound fiscal health in order to provide excellent patient care. With more than 40,000 members, HFMA is the nation's leading membership organization of healthcare finance executives and leaders. HFMA helps its members achieve results by providing education, analysis, and guidance, and creating practical tools and solutions that optimize financial management.

About RevSpring
RevSpring facilitates over one billion customer interactions annually. It serves a large and diverse customer base across the healthcare, receivables management, financial services, home services and other end-markets. Its core service offerings include data hygiene and analytics, secure document creation and delivery, multi-channel communications, electronic billing and archival services and online payment tools, all while ensuring compliance with regulatory guidelines.

RevSpring was formed by the merger of DANTOM Systems, PSC Info Group, Data Image and BestBill.

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Derek Stein
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