We know that every customer contributes to our success. That is very humbling.
Cleveland, OH (PRWEB) January 10, 2014
Maintaining a strong business through the many cycles of the economy requires more than just a good menu of services, it requires building a strong reputation through taking care of customers. The Rad Air Complete Car Care & Tire Center has earned a nod from Motor Age as Top Shop for 2013 for exactly that dedication to more than just the basics.
"We are delighted to have been recognized by Motor Age again," said Rad Air Complete Car Care & Tire Center CEO Andy Fiffick. "Winning the award the first time was really thrilling, but being recognized for our consistent excellence in service is more gratifying than I can possibly describe."
Rad Air's success is based on the cohesive work done by Fiffick as CEO and ten shop managers who work each day to make sure that customer needs are prioritized. "Part of our business model for the last 38 years is to care for both our employees and our customers. We consider both groups as part of our family and strive to show respect and consideration for them in each and every interaction," said Fiffick.
The Rad Air Complete Car Care & Tire Center has had a long standing tradition of being recognized by the community for their stellar service. A noted ASE Blue Seal business, the Rad Air franchise earned Top Shop honors in 2011 and was a finalist for the award in 2010 and 2012 as well as 2013. The company has also been listed as an A+ rated business by the Better Business Bureau, is an Ohio Motorist/AAA Approved Auto Center, and an Ohio E-Check certified emissions repair center. All of these services and certifications are a demonstration of the commitment that Rad Air has to the community and a high standard of service.
"We work with a philosophy that includes doing the repair right the first time, only charging prices that are fair, and ensuring the satisfaction of the customer," said Fiffick. "Because we focus on making sure our customers are happy, we have discovered that about 84% of them return for more than one visit. Why would they do that with so many auto repair shops nearby? It is because we treat everyone respectfully. We know what every customer contributes to our success. That is very humbling."
For more information on the auto repair service offered by Rad Air or to schedule an interview with Andy Fiffick, CEO of Rad Air Complete Car Care & Tire Center, call 877-723-2471 or email andyfiffick(at)gmail(dot)com.