Introducing this technology will improved service to the customer, and increased their trust in Austin car repair mechanics.
Austin, TX (PRWEB) January 27, 2014
Leonard's Garage, an Austin auto repair shop, announces a new partnership with ClearMechanics to offer a virtual estimates service for all clients.
Leonard's Garage has introduced a new service for clients that increases the transparency of the entire vehicle repair process, from scheduling of work to completion of repairs. Increased customer trust comes as the result of this web-based solution, which gives each customer a series of photos, videos, and diagrams created by the mechanic during his visual inspection of the vehicle. The customer can use this extra visual detail about their vehicle to attain a greater understanding of why the mechanic's recommended repairs are really needed.
ClearMechanic helps the auto repair shop to build more trust with customers by keeping them informed, and it has instituted its tool for use by more than 10,000 auto repair professionals in Europe and North America. ClearMechanic also protects the consumer by justifying the repair work for each vehicle serviced. ClearMechanic offers other advantages to consumers, such as facilitating easier communication with warranty administrators so extended warranty repairs will get approved faster.
It's easy to use this new service at Leonard's Garage, according to the company's owner. In the old way of doing business, a customer would bring his vehicle into the car repair shop and await a return phone call from the mechanic, who would then explain essential and optional repairs and provide a verbal estimate. Though the mechanics did a great job using that type of communication tool, it still lacked a certain visual factor, which many consumers rely on to make important decisions such as this.
Using ClearMechanic, Leonard's Garage mechanics take photos and videos of each vehicle's problems and pair that graphic documentation with their repair estimates. Now, a customer can receive this information via email or through an app on their iPhone or Android. In addition to photos and videos, a customer receives three-dimensional illustrations to understand the work required and why it is necessary for the car's optimal functioning.
Leonard's Garage is an AAA Top Shop Award winner offering two locations to customers in the Austin metropolitan area. It has introduced this innovative tool to improve service delivery to customers and increase their trust. This new tool will help to continue the shop's long-standing reputation for excellence in automotive repairs and dedication to the best customer service experience possible. Leonard's Garage has been owned and operated by 3 generations of the Johnson family. More information about Leonard's Garage is available at http://www.INeedCarRepair.com.