Davpack Continue to Set Standards in Packaging Supplies

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Whether the feedback comes via review site Trustpilot or their own customer survey, the results are always the same – those who use Davpack for their packaging supplies are more than happy with the service they get.

With over 1360 reviews from genuine customers now posted on Trustpilot, Davpack is still rated as an Excellent company, with a current average score of 9.6 out of 10. Latest statistics show that an impressive 90% of customers have given Davpack an officially ‘perfect’ rating of five stars out of five, with another 8% describing their experience as ‘Good’ (four stars).

One recent comment on Trustpilot praised Davpack’s “Extremely helpful staff, efficient service and delivery – Superb”, while another customer was impressed by the “Great variety of stock, excellent communication throughout the fulfilment process (I don't know anywhere else where I know the name of the picker and packer) and very quick delivery”. A third customer “couldn't believe that at Christmas when everything is manic, this firm actually found the time to call up to ensure the goods had arrived and were to our satisfaction!”

With surveys suggesting that both B2C and B2B customers are more likely to share a bad experience than a good one, such consistently high ratings and fulsome praise are rare and has led to Davpack regularly being rated the leading packaging company on Trustpilot.

Those positive reviews on Trustpilot have now been backed up by a customer survey carried out by Davpack’s parent company, TAKKT, sent to all customers over a three-month period. Customers were asked to rate Davpack’s service in a number of areas, including delivery time, product quality and user-friendliness of the company’s internet site.

Out of the respondents, over 99% were either Satisfied or Very Satisfied with the delivery time, a result replicated exactly by the question about product quality. Meanwhile, 98.5% expressed the same levels of satisfaction regarding the usability of the company website.

Customers were also asked to make general comments. One described Davpack’s response to a delivery problem as “amazing”, while another said that the company’s customer service was “head and shoulders above the competition”.

Those wishing to find out how Davpack continues to set the standards to follow in packaging supplies, while consistently impressing customers both old and new, can call 01332 821200 or visit http://www.davpack.co.uk to discover one of the biggest ranges of in-stock packaging available in the UK, unbeatable prices and usually next working day delivery.

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Barney Byfield
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