Los Angeles, CA (PRWEB) January 15, 2014
Next-generation text, voice and video chat provider VirtualDoorway has released a new feature for their business communication platform, which allows for single-feed video from within a live chat session.
Officially launched in late September of 2013, VirtualDoorway is a web-based communication product that provides businesses with a wide range of tools needed to build and maintain successful business-to-business (b2b) and business-to-consumer (b2c) relationships. Developed with the modern day, internet savvy consumer in mind, VirtualDoorway is more robust than today’s popular business chat solutions and is one of the first products to offer real-time b2b and b2c interaction that spans the entire client lifecycle; from sale to implementation to support.
Typical live chat solutions offer text-only chat, which to consumers can seem impersonal and unfriendly. VirtualDoorway’s new single-feed video chat feature is the new face of live chat and gives company representatives a way to build instant trust with website visitors, both prospects and clients. When a website visitor enters a chat session using VirtualDoorway, the host’s live video is streamed into the session; allowing the website visitor to see who they are chatting with in a non-intrusive, non-threatening way.
“Businesses using VirtualDoorway are providing their prospects and customers with the ultimate user experience that will make them feel important and eliminate all doubt as to who it is they are 'chatting' with. The internet is a huge shopping mall with stores everywhere, and now with VirtualDoorway, companies can all have a smiling face to greet their prospects and customers on the way in,” stated Bob Scott, Director of VirtualDoorway.
The timing for the new feature could not be any better as the demand for instant answers and support by consumers has caused many businesses to rethink their overall customer service policies and implement ways to provide instant support. 2014 Customer Service Trends forecast a year where comprehensive, customer-focused service management will become a reality to most businesses, with customers relying on technology more than ever for service and support.
Those interested in learning more about VirtualDoorway and its new single feed video chat feature are welcome to visit the company’s website. While there they can learn about the new component as well as all the other innovative tools built into VirtualDoorway’s software.
For more information on VirtualDoorway, please visit http://www.virtualdoorway.com or call 888-300-8359.
About VirtualDoorway (http://www.virtualdoorway.com)
VirtualDoorway is a next-generation text, voice and video chat business communication platform that allows companies to be more accessible and approachable by instantly connecting their website visitors and clients to company representatives. Backed by MegaMeeting.com, a well-known and respected pioneer of the web and video conferencing industry, VirtualDoorway focuses on creating powerful real-time client connections for today’s modern businesses. Building off of MegaMeeting.com’s ten years of industry experience, VirtualDoorway’s feature-rich, enterprise-class solution instantly opens a virtual portal into a business from a website, email or social media page. More advanced than traditional live chat software, VirtualDoorway allows businesses to go from Live Chat to Video Chat to Live Presentations in seconds, providing an unparalleled experience that takes customer service, support, and sales to the next level.