Fusion PPT will assist the IMF in evaluating, selecting, and implementing an ITSM tool suite to replace a legacy system.
Vienna, VA (PRWEB) January 22, 2014
Fusion PPT, a recognized strategy and technology consulting firm, announced today that the International Monetary Fund (IMF) awarded Fusion PPT with a prime contract to deliver Information Technology Service Management (ITSM) consulting services. Fusion PPT will assist the IMF in evaluating, selecting, and implementing an ITSM tool suite to replace a legacy system.
ITSM is a process-based approach that is aimed at optimizing IT service delivery by aligning delivery with business needs, focusing on the benefit to the customer. ITSM manages the delivery of end-to-end IT services using best practice process models such as the Information Technology Infrastructure Library (ITIL). Fusion PPT experts will utilize their in-depth experience with ITSM to provide technical and strategic guidance in the selection of a new ITSM tool to assist the IMF in achieving their Service Management-as-a-Service (SMaaS) objectives.
The contract’s overall aim is to provide technical and strategic guidance to the IMF in selection of a new ITSM tool. The IMF expects to improve the efficiency and productivity of its IT operations through increased usability and simplicity with the new ITSM solution, and improved clarity of related procedures. The IMF is looking to deploy an ITSM solution that is easy to use, user friendly, easy to configure, minimizes the overall total cost of ownership (TCO), and provides a fast, comprehensive transition to full implementation of the tool within the target environment.
As an IT research pioneer and a vendor-independent advisor to their clients, Fusion PPT leverages emerging technologies such as cloud computing, big data, and mobile technologies to help organizations to address their critical IT concerns. On this contract, Fusion PPT will leverage its considerable experience with cloud computing to help the IMF to procure an ITSM solution that may be delivered in a cloud environment in order to minimize TCO and speed implementation.
Fusion PPT is a recognized leader in innovative ITSM solutions, and as an ISO 9001:2008 certified organization with ITILv3 certified experts, Fusion PPT’s knowledge and unbiased guidance will help the IMF to ensure that the chosen ITSM tool addresses critical business needs while also minimizing configuration efforts. CEO Michael Biddick commented, “Our ITSM tool experience places us in an ideal position to conduct a critical independent verification and validation (IV&V) of ITSM product vendors that are to be evaluated during this effort.”
Biddick cited this contract as being strategic to the company’s overall business goals and a significant value-add to Fusion PPT’s project portfolio. “We are extremely pleased to be given an opportunity to work with stakeholders at the IMF,” remarks Biddick. “This award represents several years of commitment and hard work in the field of innovative IT and ITSM services.”
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