We wanted to give our clients a way to eliminate the extra step of asking their website visitors to download applications and to make communication between them as smooth and hassle-free as possible
Los Angeles, CA (PRWEB) January 21, 2014
Next-generation text, voice and video chat provider VirtualDoorway has released a new feature for their business communication platform, which allows for HTML Chat from mobile devices.
Officially launched in late September of 2013, VirtualDoorway is a web-based communication product that provides businesses with a wide range of tools needed to build and maintain successful business-to-business (b2b) and business-to-consumer (b2c) relationships. Developed with the modern day, internet savvy consumer in mind, VirtualDoorway is more robust than today’s popular business chat solutions and is one of the first products to offer real-time b2b and b2c interaction that spans the entire client lifecycle; from sale to implementation to support.
With mobile usage at an all-time high, VirtualDoorway’s new HTML Chat gives businesses a way to provide consumers with instant help or support that is not dependent on the device being used. “Typically when a consumer clicks on a live help button from their smartphone or tablet they are asked to install an application in order to begin the live chat session. This defeats the whole purpose of instant help and steers consumers away from reaching out while they are using a mobile device.” stated Bob Scott, Director of VirtualDoorway. “We wanted to give our clients a way to eliminate the extra step of asking their website visitors to download applications and to make communication between them as smooth and hassle-free as possible.”
In addition to working across all platforms without any installations, VirtualDoorway’s new HTML Chat feature allows business representatives to hold multiple chats at the same time and includes a multi-user smart queue specifically for chats coming in from mobile devices.
“We are in a mobile world now, and our team has done an incredible job to allow for the mobile user to communicate without app interference. We really have an incredible group of programmers working on VirtualDoorway, and believe me when I say that this is only the beginning!” Scott went on to say.
Those interested in learning more about VirtualDoorway and its new HTML Chat feature are welcome to visit the company’s website and request a live demo.
For more information on VirtualDoorway, please visit http://www.virtualdoorway.com or call 888-300-8359.
About VirtualDoorway (http://www.virtualdoorway.com)
VirtualDoorway is a next-generation text, voice and video chat business communication platform that allows companies to be more accessible and approachable by instantly connecting their website visitors and clients to company representatives. Backed by MegaMeeting.com, a well-known and respected pioneer of the web and video conferencing industry, VirtualDoorway focuses on creating powerful real-time client connections for today’s modern businesses. Building off of MegaMeeting.com’s ten years of industry experience, VirtualDoorway’s feature-rich, enterprise-class solution instantly opens a virtual portal into a business from a website, email or social media page. More advanced than traditional live chat software, VirtualDoorway allows businesses to go from Live Chat to Video Chat to Live Presentations in seconds, providing an unparalleled experience that takes customer service, support, and sales to the next level.