Teledini Wins 2013 INTERNET TELEPHONY Product of the Year Award

Teledini’s Call2Action recognized as an outstanding multi-channel solution that converts web visitors into customers.

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EngagementWindow

“On behalf of TMC and the editors of INTERNET TELEPHONY we would like to congratulate the Teledini team for its outstanding achievement,” said Rich Tehrani, CEO, TMC.

Atlanta, GA (PRWEB) January 22, 2014

Teledini announced today that TMC, a global, integrated media company, has named Teledini’s Call2Action as a recipient of the 2013 INTERNET TELEPHONY Product of the Year Award.

Teledini's Call2Action enables instant interaction over multiple communication channels from within a company's website at the moment a site visitor is interested, thereby increasing the conversion rate of web visitors into customers.

“Businesses spend countless hours and dollars on efforts to drive traffic to their websites. Regrettably, most companies struggle to convert their web visitors into customers. We are honored that INTERNET TELEPHONY magazine has recognized our WebRTC enabled product as an innovative solution to this problem,” said Steve Smithwick, President & COO, Teledini.

“Teledini is delivering on the promise of a more collaborative web precipitated by WebRTC. WebRTC is expected to change the web experience for all of us. Surfing the web will no longer be a one-way, self-help medium. WebRTC is going to enable a highly interactive web experience that is more satisfying and productive than ever before. INTERNET TELEPHONY recognizes that Teledini is focused on taking a leading role in WebRTC innovation,” said David Rodriguez, President, TMC.

“It is our pleasure to present Teledini with our Product of the Year Award. On behalf of TMC and the editors of INTERNET TELEPHONY we would like to congratulate the Teledini team for its outstanding achievement,” said Rich Tehrani, CEO, TMC.

Teledini’s multi-channel customer engagement tools for any website, enable instant interaction between a website visitor and a site owner, while simultaneously delivering valuable data about the visitor to the owner, improving conversion rates by as much as 70%.

Teledini's Call2Action solution is comprised of three integrated components:

EngagementWindow

Website owners can place a unique Call2Action button on each page of their website. When a visitor clicks the button, a sleek EngagementWindow slides out. Web visitors are offered multiple ways to connect with the business and can choose the interaction method they are most comfortable using. The choices include: Click to Call, Live Chat, Video+Chat and Click to Message. Contact numbers, physical location information and social media links for the business are also delivered in the EngagementWindow. Teledini's EngagementWindow replaces the traditional "contact us" page on a website that is both antiquated and proven ineffective.

DecisionEngine

Teledini features sophisticated interaction routing. Each interaction is delivered to the right person at the right time (the moment of interest). Web owners can choose to simultaneously ring multiple numbers, people and devices based on product or page. Salespeople have the flexibility to determine how and when they can be reached most effectively by choosing their numbers, devices and availability.

VisitorIQ

VisitorIQ helps to maximize the value of customer interactions by displaying key information about a web visitor at the instant the interaction is delivered to the right person. This enables immediate relevant responses to the web visitor and opens up tremendous tracking capabilities. VisitorIQ reports make it possible to track online campaigns, banner advertising and site performance on a page-by-page basis.

Website owners interested in evaluating Teledini can visit teledini.com. Teledini customer engagement tools can be placed on any website in less than 20 minutes, are free to set up and easy to install. Website owners simply copy and paste a few lines of code into the footer of their website. They don't pay for interactions until they are connected to an interested web visitor.

About Teledini

Teledini is driving the delivery of a more productive and satisfying, interactive web experience. Teledini's Call2Action is a groundbreaking WebRTC enabled product that enhances websites by creating more productive instant exchanges between web visitors and web owners.

About INTERNET TELEPHONY magazine

INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. Follow INTERNET TELEPHONY magazine on Twitter or join our Linked In group. Subscribe or visit http://www.tmcnet.com.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by as many as 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp; MSPWorld and more. Visit TMC Events for a complete listing and further information. For more information about TMC, please visit http://www.tmcnet.com/.


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