New York, NY (PRWEB) January 23, 2014
ICC/Decision Services, a Manhattan-based customer experience management company, is announcing the availability of complimentary service trials to retail chains with more than 50 stores. Retailers can utilize an offer for both the mystery shop service as well as the customer intercept service offered by ICC/Decision Services.
During the trial of the customer intercept, interviews with 30 customers will be included at no cost, and a report will be issued, showing immediate ways the retailer can more effectively serve customer needs. The complimentary mystery shop trial allows for visits to be conducted at 10 store locations, and a report will be issued highlighting methods the retailer can utilize to improve services and offerings.
Both mystery shopping and customer intercept services allow for the creation of actionable strategies leading to improved customer satisfaction, maximized revenue and profitability, and improved branding and staff.
“We’re excited to offer our innovative and insightful services to retailers, particularly with a no cost trial, because we realize how valuable they really are to a business in an extremely competitive marketplace,” said Kevin Leifer, ICC/Decision Services’ President of Client Success. “Even after only taking advantage of the complimentary trial, retailers are going to get the opportunity to take a real glimpse into what they need to improve upon in order to maximize the success of their stores. They can then create real methods for addressing these issues.”
Mystery shop and customer intercept services form the core of what ICC/Decision Services offers customers, and when retailers take advantage of the complimentary trial opportunity, they’re under no obligation to continue.
“Now is the time to delve into the customer experience and really understand how you can improve your store, thereby reaching new customers and improving customer retention,” said Leifer. “Particularly when retailers are facing so much competition not only from other brick and mortar locations, but also online retailers. This is the very best way to understand what drives the customer, and then address those needs.”
Retailers can claim their free mystery shop trial and complimentary customer intercept trial and join retailers including Walmart, Eddie Bauer and Albertsons, all of which are utilizing services offered by ICC/Decision Services.
About ICC/Decision Services:
Based in New York City, ICC/Decision Services is a privately-held company that services the needs of global companies, including CVS, Walmart and Coach. With 35 years in the industry, ICC/Decision Services is a preeminent provider of Mystery Shopper, Customer Survey and Compliance Auditing programs.