Redwood Shores, Calif. (PRWEB) January 22, 2014
Xtime, the leading retention solution for automotive manufacturers and dealer service departments, is sharing the results of its remarkable 2013. The company has established itself as a critical strategic partner for a growing number of OEMs seeking to use advanced technology to upgrade the ownership experience. By integrating Xtime into their telematics platforms and deploying Xtime cloud-based solutions to their dealers, they drive higher satisfaction, retention and revenue for both dealers and OEMs.
Six New Dedicated OEM Relationships
Because consumers expect a convenient, high quality ownership experience, a growing number of global automakers have chosen Xtime as their customer retention solution. In 2013 alone, Xtime was selected as the exclusive or preferred retention provider for six automotive OEMs, including BMW, Honda, Kia, MINI, Volkswagen and Volvo. With these additions, Xtime has a total of 12 OEM relationships.
Integrated with OEM Telematics Platforms
In addition to powering the scheduling and retention strategies of a dozen OEMs and their dealer networks, OEMs also are delivering Xtime ServiceTelematics within their connected car platforms. With ServiceTelematics, an OEM’s telematics infrastructure becomes a powerful customer retention tool. Convenient in-vehicle service notifications and scheduling improve the OEM brand image and put the dealer first in line for service while giving consumers an exceptional ownership experience.
ServiceTelematics was first embedded in Hyundai’s leading edge Blue Link platform and, as Hyundai recently announced, has improved the show rate of first service after a sale by 25 percent. ServiceTelematics is also an integral part of Volvo’s new Sensus Connect connected car platform. Volvo owners will be able to schedule service with a Volvo dealer through the in-dash system or via a mobile device.
Consumer-Focused New Products
Xtime redesigned all of its consumer interfaces, resulting in the 7 Series: Consumer 7, Menu 7 and Mobile 7. These state-of-the-art interfaces can be viewed on personal computers, tablets and smartphones, which enable customers to schedule dealer service anytime and anywhere.
The 7 Series’ consumer-focused designs are clean and convenient, streamlining consumer-dealer interactions while building customer satisfaction and trust. The result is a 40 percent online conversion rate, which drives higher appointment volume, retention and revenue. Key 7 Series benefits include:
- Convenience: Schedule service without completing a long registration form or use 1-click booking to make an appointment without any registration at all, eliminating barriers for customers to buy service.
- Transparency: Allows for review of all service options, including manufacturer and dealer recommendations, as well as promotions and targeted upsells.
- Innovative View of Past and Future Services: Timeline allows customers to see each vehicle’s service history and a detailed timeline of future services. All future services are easily bookable.
- Find Me: Customers receive a personalized scheduling experience using the ‘Find Me’ function by simply providing a phone number or email.
Driving Strong, Measurable Return on Investment
In addition to a better customer experience, Xtime generates great business results for dealers. An average dealer utilizing Xtime’s customer retention solution can realize:
- $23K in incremental monthly revenue
- 47 more monthly visits
- 2.5 percent higher show rate
- 5.4 percent higher 1-year retention rate
- $41 more per repair order
Operating at Scale
Based on the growing value of its products and relationships, Xtime now counts more than 6,000 dealerships as customers. Xtime is booking more than 2 million appointments per month, an increase of more than 50 percent over the past year. Xtime now processes over 10 percent of the 20 million monthly repair orders written by dealer service departments throughout North America, and has booked more than $6 billion in RO value in 2013 alone.
“We achieved impressive growth and a number of important milestones in 2013,” said Neal East, CEO of Xtime. “We are operating at scale and are poised to transform the dealer and OEM landscape in 2014 when we introduce our revolutionary new dealer-facing products at NADA in New Orleans.”
Visit Xtime at the NADA Convention & Expo, Jan. 24-27, booth #6735.
Xtime is the leading cloud-based retention solution for automotive manufacturers and dealer service departments. Its products help dealerships discover, deliver and retain profitable customers while helping OEMs increase customer retention and loyalty. Xtime processes more than 2 million appointments each month and has scheduled 70 million in total. Xtime is the exclusive or preferred provider for major global automotive manufacturers in North America, including Audi, BMW, Honda, Hyundai, Infiniti, Kia, Lexus, Nissan, MINI, Toyota Canada, Volkswagen and Volvo. Xtime is also the trusted choice for many of the industry’s leading dealership groups including AutoNation, Group 1 Automotive, Sonic Automotive, Asbury, Luther and MileOne.
Xtime is based in Redwood Shores, Calif., and has offices around the world. For more information, please visit http://www.xtime.com. Connect with Xtime on Facebook, Twitter and LinkedIn.