OnSource Launches Customer Self-Inspection App “Express Inspection”

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Insurance companies can brand as their own for a newly released customer self-inspection app.

OnSource is helping its insurance clients leapfrog the competition by offering a new, customizable “do-it-yourself” inspection app for customers. The smartphone and web accessible app allows customers to submit their own photos and video for damage claims resulting in quicker settlements and lower per-inspection costs for insurance companies.

Using the app is simple: Customers with eligible claims receive a text or email message to access the app and then follow the simple step-by-step instructions to capture and submit a photo/video inspection of their vehicle or property. Unlike other self-inspection apps where companies need to personally manage photo submissions, OnSource specialists quality check all photo and video files and directly troubleshoot real-time with customers to ensure inspections are complete and accurate.

As another major differentiator from other photo claim apps on the market, “Express Inspection” also records up to 30 seconds of video offering an unparalleled remote view over static photography alone.

“With the new app, policyholders feel that they have greater personal control of the claims process,” says OnSource co-founder Tim Schneider. “Not surprisingly, we've already seen this make a tremendous positive impact on policyholder satisfaction rates.”

The app is accessible via iPhone, Android or the web so that customers without a smartphone can still benefit from the self-inspection process using their digital camera and personal computer. Companies using the mobile and web app for their customers can customize the app’s look and feel with their own branding and messaging creating a seamless experience for the end-user.

Utilizing the app translates to major savings for insurance companies compared to traditional inspection or appraisal options, plus the OnSource app and service is the most competitively priced photo-claim solution available in the market.

“Our customers are able to take advantage of the current app technology without having to put in development dollars of their own,” notes OnSource co-founder Steve Rubin. “The cost of using the self-inspection app lowers the price per inspection even more, resulting in a huge cost savings across the board.”

OnSource’s vehicle and property “Express Inspection” app is available for download from the iTunes and Google Play stores or accessible via the web at http://www.ExpressVehicleInspection.com or http://www.ExpressPropertyInspection.com.

For more information on the app, please visit: http://www.onsourceonline.com

About OnSource
At OnSource, we understand that acquiring quality information has a direct impact on your customer satisfaction levels and your bottom line, so it’s incredibly important to get it right. OnSource provides tools and services to capture and complete photo and video field inspections of vehicles, residential and commercial real estate, scenes/locations, equipment, personal property and more. Choose to use our network of over 10,000 professional inspectors nationwide or use our customer self-inspection app “Express Inspection” to ensure your inspections are completed quickly, accurately and cost-effectively. To learn more, visit us at http://www.onsourceonline.com.

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