(PRWEB) January 23, 2014
Lyris, a global provider of digital marketing solutions, today announced it was named a finalist today in the Customer Service Department of the Year – Computer Software category in the eighth annual Stevie® Awards for Sales & Customer Service.
“As an early pioneer in digital marketing, our business has grown because we care about how people connect; that focus extends to how our internal teams connect with customers,” said Pam Sogge, senior vice president of Customer Success at Lyris. “We are honored that our hard work has been recognized by the Stevie Awards and look forward to continuing to provide value to our customers.”
More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36 percent from last year. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.
Aiming to deliver the best customer support, Lyris provides value to customers in four key areas: Building trust and partnerships; being proactive in communication; educating through shared knowledge; and, being responsive in resolving issues. According to customer satisfaction surveys conducted annually, Lyris continues to raise the bar in offering best-in-class customer support.
More than 100 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 27 - February 5. The final results will be announced during a gala banquet on Friday, February 21 at the Bellagio Hotel in Las Vegas, Nevada.
Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at http://www.StevieAwards.com/Sales.
Lyris is a global provider of digital marketing solutions that help companies engage with customers in meaningful ways. Lyris products and services empower marketers to design, automate, and optimize data-driven interactive marketing campaigns that facilitate superior engagement, increase conversions and deliver measurable business value. Lyris' high-performance, secure and flexible digital marketing applications improve marketing efficiency by providing automated digital message delivery, robust segmentation, and real-time social, mobile, and interaction analytics. The Lyris solutions portfolio is uniquely comprised of both in-the-cloud and on-premises solutions – Lyris HQ, Lyris LM – combined with customer-focused services and support, and delivered on a powerful integration platform that connects data and marketing workflows across the enterprise. More than 5,000 companies worldwide partner with Lyris to manage and execute sophisticated digital marketing campaigns across email, social, Web and mobile channels.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.StevieAwards.com.
Sponsors and supporters of the eighth annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network, Competence Call Center, and ValueSelling Associates.