The effort the hotel put into creating the ultimate vacation for this family is a part of their everyday mission to provide memorable service.
New York, New York (PRWEB) February 02, 2014
The Marriott brand has acknowledged the Residence Inn New York Manhattan Midtown East as having the most inspiring story of the fourth quarter in 2013 for the effort the team put into making a family’s recent November visit so memorable. While making a reservation for the family, the manager learned that the purpose of their trip to New York was for the woman’s 8-year-old son to undergo a necessary life-saving surgery that would result in permanent vision loss. Their only request was that their room had a nice view for the child to enjoy.
A beautiful view seemed like the least the hotel could do for this young boy and at the conclusion of the phone call, management at the Residence Inn New York Manhattan Midtown East hotel brainstormed ways to make the family’s stay as special as possible. The team went above and beyond to reach out to local attractions and hotel partners to ensure this family’s trip would be truly remarkable.
Upon the family’s New York City arrival, they were informed the hotel upgraded them to the East Side Story Penthouse Suite, which features a 500 square foot terrace with stunning views of the surrounding skyline. Inside the suite, oversized cupcakes, double-decker bus tour tickets and admission tickets to the Top of the Rockefeller Center observation deck awaited the entire family. The hotel was able to provide the family with activities to put life’s difficulties aside for a short period of time and enjoy each other’s company while experiencing a few of New York’s renowned attractions.
The effort the hotel put into creating the ultimate vacation for this family is a part of their everyday mission to provide memorable service and follows the Marriott vision of being approachable, empathetic and compassionate.
The Residence Inn by Marriott New York Manhattan Midtown East hotel is close to many New York City attractions like Times Square, Grand Central Station, the United Nations and much more. We offer a range of hotel amenities for both business and leisure travelers, including free high-speed Internet access, business meeting spaces with catering services available, free hot breakfast buffet, accessible rooms with 32” wide openings, full kitchen suites available and a fitness center. The Residence Inn by Marriott New York Manhattan East hotel is proudly managed by 365 Management.