Cloud service providers can leverage web services API for effective integration of CRM solutions with Q-Suite's multi-channel ACD and Dialer operations.
Fredericton, NB (PRWEB) January 25, 2014
Indosoft Inc., developers of Q-Suite, the leading multi-tenant contact center software for Asterisk, announces the release of web services API for enabling Cloud services integration. Providers of Cloud platform services can offer contact center services using Q-Suite and leverage the API to automate and simplify the service offerings.
External applications can automate administrative tasks using Q-Suite’s web services API. Almost all functionality available through the standard admin interface of Q-Suite are made available through web services API. These APIs cover everything from the setup of tenants to the day-to-day management of the contact center solution. Tasks such as the contact center ACD real-time and historical reporting as well as CRM integration to the Dialer and the ACD can be accomplished using the web services. Additional interfaces provide real-time and statistical feeds for activities such as work-force management (WFM) integration. As a multi-tenant contact center software, Q-Suite allows role based access for tenant activities through its admin screens as well as through the API.
“Having a powerful web services API will empower Cloud service providers to automate and personalize the contact center services,” said Gabe Bourque, CEO of Indosoft. “From setting up phones within the multi-tenant PBX to controlling the multi-channel ACD queues for the tenants, the web services API offer a powerful method for unifying the PBX and call center ACD operations within the Cloud service platform."
About Indosoft Inc.
Indosoft is a leader in contact center technology for Asterisk telephony. Its flagship product Q-Suite is a robust, feature-rich, scalable, and multi-tenant contact center software. Q-Suite provides fault tolerance against system failure through its High Availability (HA) system. This HA is backed by its patented call survival technology. Developed for the technology stack Asterisk, Linux, Apache, and MySQL, Q-Suite is a cost-effective and powerful Cloud contact center solution.