Waltham, MA (PRWEB) January 27, 2014
Onset Technology, creator of the OnPage solution for priority messaging and pager replacement for iPhone, Android and Blackberry, announced today that UltraRAD selected OnPage for their after-hours critical customer support function. OnPage will ensure that UltraRAD can be immediately reached by its customers requiring emergency support, while at the same time, enable UltraRAD to reliably and securely communicate with and dispatch its technicians as quickly as possible.
As a leading medical imaging company, UltraRAD provides vendor-neutral software solutions and cloud-based services to the healthcare industry. UltraRAD specializes in software systems for radiologists, teleradiology service providers, private practices, imaging centers, and hospitals. Any software failure at a customer’s site must be addressed with the utmost urgency as an entire radiology practice can come to a halt.
Prior to switching to OnPage, UltraRAD used a hosted VOIP phone system for their messaging needs, but experienced a number of reliability issues. OnPage enabled UltraRAD’s to track all of their incoming and outgoing messages, all in a secure, HIPAA-compliant manner. Using the OnPage WEB Management Console, UltraRAD can track all incoming messages through any channel (web, email, phone, application) and see the time-stamped audit trail of when that message was sent, when it was delivered, when it was read and when it was replied to. It also allows for the creation of groups and escalation protocols for different types of emergencies. This greatly enhanced the efficiency of UltraRAD’s support operation, significantly improving their response times.
“We have been using the OnPage service for a while now; we find the service to be extremely reliable and easy to configure to meet our specific needs,” said Bill Giunta, VP Services at UltraRAD. “All of our Service personnel use the service on a rotating basis and are very happy with the mobile app and its functionality.”
“Our customer base has doubled as we see more IT professionals using OnPage for off-hour support and system monitoring alerts. We are proud to be the solution of choice for so many technology savvy professionals,” said Judit Sharon President and CEO of Onset Technology.
OnPage Pager Replacement and Priority Messaging continues to be the leader in secure, mobile priority communication for organizations in Healthcare, Information Technology, First Responders and the Call Centers that support them. For more information about OnPage, visit the OnPage website at http://www.OnPage.com.
ABOUT ONSET TECHNOLOGY
Onset Technology is a leading vendor of mobile messaging solutions to organizations with emergency communications requirements. The company’s OnPage mobile app turns iOS, BlackBerry, and Android smartphones into secure digital pagers, supported by an enterprise-grade messaging and paging platform. Onset Technology’s OnPage is now used by over 1,000 organizations, including those in healthcare, emergency services, information technology, financial institutions, the legal profession, and government agencies. For more information about OnPage, visit http://onpage.com/. For other products by Onset Technology visit http://onsettechnology.com/.