Boca Raton, FL (PRWEB) January 27, 2014
Technology supporting customer loyalty systems in the food and retail service industry have lagged the rest of the consumer market over the last decade. Even today, many systems still rely on punch cards, or rudimentary swipe card systems. Most loyalty solutions are tethered to POS “Point of Sale” systems and or simple web apps to show point totals. The majority of POS loyalty solutions are run on 20+ year old technology that is costly to acquire and maintain.
Jim Daleen, chief executive officer for AppSuite, LLC (http://www.mobileappsuite.com/benefits-iphone-apps-for-restaurants/), which builds branded loyalty mobile apps tailored to the needs of hospitality clients around the world, says advancements to loyalty programs have been made. However, most of these solutions are based upon shared community based loyalty programs versus branded 1-1 marketed solutions.
Daleen says the future of the customer loyalty industry lies in providing technology that enables the following features and benefits:
Bio on Jim Daleen
Jim Daleen is the chief executive officer for AppSuite, LLC (http://www.mobileappsuite.com). AppSuite builds branded loyalty mobile apps tailored to the needs of hospitality clients around the world. Daleen was the founder and CEO of Daleen Technologies, a global provider of high-performance billing and customer care software solutions. In three years, revenue grew from zero to $43.5 million; he raised $130 million in capital and built a global workforce of 535 employees. The Boca Raton-based company went public and was eventually sold. The entrepreneur was most recently the CEO of CPG Solutions, which saw 500% in sales growth and profits and was sold to an international buyer. Before that, he was the CEO of Affinity Express, where he increased revenue by 400% and led a successful turnaround and sale of the company from 2003-06.