OTRS launch new London-based service management software training for UK clients for the first time

OTRS Group, the Open Source helpdesk software giant, announces today the first public OTRS Administrator Training in the UK taking place in London in February 2014 in order to show users how to increase their service desk’s efficiency.

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Accurate reporting offers the OTRS helpdesk software 3.3 with the new Management Dashboard

Accurate reporting with the new Management Dashboard in OTRS 3.3

As the February training days are our first in the UK, we are expecting a great turnout from many of our established clients including: Leicestershire Council and LINX, the London Internet Exchange.

(PRWEB UK) 28 January 2014

OTRS Group, the world's leading provider of the Open Source Service Management software, announces today that the next public OTRS Administrator Training will take place in London in February 2014. Users of the free to download helpdesk and IT service management software can learn how to: install, configure, customise and manage OTRS as well as how to increase their service desk’s efficiency with its extensive features. Until now OTRS Administrator trainings have only previously taken place in the US, Malaysia, Hong Kong, the Netherlands, Sweden and regularly in Germany.

Chief Operation Officer Christopher Kuhn says: "IT software is often only as good as the one who is using it. That’s why we offer our open training sessions worldwide; to show our customers how they can use our product even better, as a super user, in order to increase the efficiency of their service management and saving on licensing cost with Open Source."

Attendees of the OTRS Administrator Training in London will be among the first group of people to learn about the new features, that are included in the updated 3.3 version of the helpdesk software, such as: a clearer reporting management, easier access to permission management, real-time ticket automation and process management.

Christopher Kuhn concludes: "As the February training days are our first in the UK, we are expecting a great turnout from many of our established clients including: Leicestershire Council and LINX, the London Internet Exchange [where the training is taking place]. New users are also welcome, but are urged to book a place early. OTRS place product development at the top of the agenda, therefore our clients participation in these events [as well as ongoing feedback] is really valuable to us."

OTRS are offering a 50 percent% discount for the training. Interested users can find out more and register for the events at: https://www.otrs.com/trainings/public-otrs-trainings/

ABOUT OTRS

OTRS Group is known by their customers for offering a free to download helpdesk and IT service management, and professional editions of the software with added services and features. The two offered products also include an associated iPhone app and OTRS::ITSM is ITIL® V3 compliant. OTRS is available in 32 languages and over 110,000 organisations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources.


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OTRS helpdesk software 3.3 helps IT Managers to better plan their tasks and changes Enhanced planning possibilities with OTRS helpdesk software 3.3

A calendar view shows ticket data in OTRS helpdesk 3.3