Austin, TX (PRWEB) January 28, 2014
Review Leap, Austin’s leading reputation marketing agency, now offers daily customer review alerts as part of its base online monitoring package. These daily alerts keep business owners up to the minute on information being posted online about their company. The threat posed by negative online reviews can cost any business customers; no matter their level of service.
Once upon a time, we bought the things we needed from people we knew – people who lived down the street, sent their kids to the same school as our kids, and went to the same churches, grocery stores, and movie theaters.
The Internet changed all that. Online reviews have now replaced local word of mouth.
It's been said that a happy customer will tell a friend and an unhappy customer will tell ten friends. With the explosion of online review websites, that unhappy customer can now tell millions!
When managing a business today, it is vitally important to understand how the company is being portrayed online. Customers are more and more frequently choosing to post thoughts and comments across the Internet. With over 47 million local reviews on Yelp alone, it’s clear consumers are sharing their opinions.
Online reviews can make or break a business. They not only provide small business owners important feedback, but they are a powerful tool when it comes to driving consumer decisions. Recent studies suggest that more than 80% of consumers will check a company’s online reviews prior to visiting the business for the first time.
The best defense for business is possession of accurate and current information in an ever changing online climate. Knowing what is being said can provide the upper hand over industry competitors.
Monitoring service from Review Leap ensures businesses will never miss an online review. Review Leap systems scan account profiles daily to locate new information. This includes top websites like Google+ Local, Yelp, and Citysearch, as well as industry-specific sites such as TripAdvisor and Angie's List. With the new Review Alerts feature, the business will receive immediate notifications whenever the system identifies a post that requires attention.
Review monitoring will save time and resources so you can focus on what really matters: operating the company. Don’t let negative reviews drive away potential customers. Stay on top of online reputation with Review Leap.