Are you basing your decision strictly on price, or are you looking for a high-quality support service?
Seattle, Washington (PRWEB) January 28, 2014
In their continued efforts to establish themselves as an industry leader, Sound Telecom has crafted an article titled, “5 Ways Choosing a Cheap Answering Service Costs Businesses More.” This piece was written to educate companies on typical scenarios that often play out when a business simply picks the cheapest answering service provider. Many times, the cheapest service actually ends up costing businesses more money in the long run.
The article begins by sympathizing with companies and their need to save money when they can by cutting costs in all the right places. Then the piece proceeds to compare a cheap answering service to a miracle diet that delivers instant results but no sustainable success. Finally, the reader is guided through a typical experience with a cheap answering service provider, which outlines five key areas that end up costing businesses more money if they choose a cheap answering service.
Sound Telecom C.O.O., Brian Gabriel, is an expert on the topic as he often works with businesses who have experienced what happens to their company when they choose a cheap answering service. When questioned on the subject, Mr. Gabriel had this to say, “When you choose a professional live phone answering service, you must know exactly what you are signing up for. Ask yourself this question: Are you basing your decision strictly on price, or are you looking for a high-quality support service?” He went on to state, “Many are fooled by the disingenuous offers of the low-price call center vendors. Low-priced phone answering service providers pride themselves on… low price. What you commonly find with these companies is that service and performance both suffer. These services may offer a low fee but they do not have the internal resources to provide complete, comprehensive and consistent service.”
Ideally, Sound Telecom would like this article to be seen by every company who is considering enhancing their business with an answering service. That way they would have more information to make the best possible decision when it comes to partnering with the right vendor that is going to develop a successful program that delivers true value.
To read the full article, please view it here:
About Sound Telecom
Sound Telecom is a leading nationwide provider of 24-hour Telephone Answering Services, Contact Center Solutions and Cloud-based Phone Systems professionally serving customers since 1986 with USA based agents. For more information, please visit http://www.sound-tele.com.
Andrew Tillery, Marketing Director