BrightBox Solutions Announces Complimentary Software Customization Offer

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To celebrate a recent merger with JEM Software, customers able to receive help desk software customizations at no charge. 40 hours of custom development being offered with licenses of 20 users and up.

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In light of a recent merger announcement, BrightBox Solutions is pleased to announce an offer being made to customers of their popular help desk software. BrightBox is merging with JEM Software, a custom software development company, and as a result, customers will have the opportunity to enjoy 40 hours of free Help Desk Premier customizations, if they purchase licenses for at least 20 users.

As part of the offer, the BrightBox Solutions and JEM team will work with customers to create valuable customizations to the help desk software, which fit within a budgeted allotment of hours. Customizations made within those hours will be free of charge, and there’s also the option to purchase additional hours.

Customers will typically receive the software customizations within two to four weeks, after placing an order.

“We really wanted to celebrate this merger with our customers, by providing them with something both BrightBox Solutions and JEM Software do best, and that’s offering personalized, scalable solutions,” said Patrick Strahan, Director of Media Relations for BrightBox Solutions. “Help Desk Premier is already known as software that can be tailored to an organization’s specific needs, and we’re just furthering our dedication to these extensive options with our merger, so we want to let our customers take advantage of this unparalleled level of customization.”

JEM Software has been a strategic partner of BrightBox Solutions since 2012, and the recent merger was announced following a standout year for BrightBox, in which they received a $500,000 angel investment and conducted beta testing which allowed them to create a cloud-based version of their reputable help desk software.

Aside from being extremely scalable and offering an array of customization opportunities, Help Desk Premier is also preferred when compared to similar software solutions because of its cost-effectiveness, simple-yet-powerful interface and peak performance level.

About Help Desk Premier

Help Desk Premier, currently available as on-premise and hosted software, is a help desk management program amenable to the individual needs of a business or organization. Help Desk Premier offers a secure, easy-to-use interface, along with dynamic options, all at a budget-friendly price. Features include ticket management, ticket escalation, and customer self-service. The software provides a valuable tool to help businesses run more smoothly and efficiently, while increasing the overall customer experience. BrightBox Solutions offers Help Desk Premier to certain educational institutions free of cost. For more information about Help Desk Premier, visit

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Patrick Strahan, Director of Media and Public Relations
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