(PRWEB) January 29, 2014
Synergixx, an inbound call center, has made the switch to the Connect First Cloud Routing platform. The switch comes after Synergixx was struggling with their in-house Automatic Call Distributor (ACD).
With over 70 agents handling between 15,000 - 20,000 calls per week, Synergixx needed a solution that was scalable and could be quickly and easily implemented. After examining a full range of options, Synergixx President Scott Swanson decided to go with Connect First. Swanson chose Connect Firsts Cloud Routing to meet his company’s immediate needs because of its flexibility, agile integration, and ease of use, all at an affordable price. The results have been dramatic. “The difference between our old system and Cloud Routing from Connect First is night and day,” shared Swanson. “We essentially went from an abacus to the likes of a super-computer.”
Connect First Cloud Routing has enabled Synergixx to exceed performance expectations, and has given Synergixx the ability to implement a more disciplined approach in satisfying customer needs. In addition to the functionality of Connect First Cloud Routing, the Connect First support team has also impressed Synergixx. “We can rely on the guys at Connect First to continue to work with us in a consultative state, consistently improving the platform while we benefit,” said Swanson. We anticipate they will continue to be a valued partner in the future.”
About Synergixx: Synergixx LLC is a Sewell, New Jersey-based direct response company offering multiple marketing strategies to enable clients to create powerful and unique campaigns.
Offering a turnkey solution, Synergixx also works with an extensive partner ecosystem to expand product distribution for the customer base, enabling new and steady income streams from a number of different channels.
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.