Toronto, ON (PRWEB) March 03, 2014
New Fieldpoint service billing system replaces spreadsheets and manual entry into their financials.
Complex service rate pricing solved for technician timesheets.
Flat rate billing and service contract functionality ensures service inspections and rentals go smoothly.
For over twenty years, AccuTrans has worked along the Gulf Intracoastal Waterway and its adjoining rivers as Tankermen and Quality Assurance Technicians. Their aim is to provide the highest quality service available to their customers every day and on every transfer. The dispatch center in Texas is manned 24-hours a day, 7 days per week. Maintaining constant contact with both their tankerman at home or in the field and the boats as they update them with their readiness, they are able to provide quick, reliable service at all times.
Creating precise customer service billing can be just as important to maintaining customer service levels as dispatching the right resources every time. AccuTrans knows this well, so to improve their invoicing cycle they embarked on implementing new service billing software integrated to their Microsoft Dynamics Great Plains (GP) financial system. The new billing system needed to handle their specific service rating requirements and eliminate the manual entry from spreadsheets into their financial system. If this could be achieved, the reduction in administrative resources would easily justify the effort to improve customer services levels, so it was a no brainer.