Los Angeles, CA (PRWEB) January 30, 2014
VirtualDoorway, a next-generation, enterprise-level text, voice and video chat provider, announced today the addition of a new feature to their web-based customer communication platform. This new feature will allow customer service representatives to take live chat sessions to a new level and offer a more informed, interactive means of support.
ShowMyDesktop, VirtualDoorway’s new desktop sharing feature changes the face of traditional live chat products and gives businesses a way to instantly conduct real-time product demonstrations and presentations from within any live chat session. “Live Chat has quickly become one of the most popular methods of communication for today’s consumers. The demand for instant answers and support has forced businesses to find solutions that will help meet those needs. There is only so much selling and supporting you can do through traditional text chat. Being able to take your clients through a live product demonstration or bring up a presentation that demonstrates facts through graphs and images is just as powerful, if not more, than having a sales representative selling the product, or a customer service technician supporting the product, face-to-face.” stated Tawny Labrum, Marketing Director for VirtualDoorway.
In addition to being able to conduct product demonstrations and presentations through VirtualDoorway’s new desktop sharing feature, sales and support staff can show-off websites with their visitors or go over documentation and paperwork.
Officially launched in late September of 2013, VirtualDoorway is a web-based communication product that provides businesses with a wide range of tools needed to build and maintain successful business-to-business (b2b) and business-to-consumer (b2c) relationships. Developed with the modern day, internet savvy consumer in mind, VirtualDoorway is more robust than today’s popular business chat solutions and is one of the first products to offer real-time b2b and b2c interaction that spans the entire client lifecycle; from sale to implementation to support.
Those interested in learning more about VirtualDoorway and its new desktop sharing feature are welcome to visit the company’s website and request a live demo.
For more information on VirtualDoorway, please visit http://www.virtualdoorway.com or call 888-300-8359.
About VirtualDoorway (http://www.virtualdoorway.com)
VirtualDoorway is a next-generation text, voice and video chat business communication platform that allows companies to be more accessible and approachable by instantly connecting their website visitors and clients to company representatives. Backed by MegaMeeting.com, a well-known and respected pioneer of the web and video conferencing industry, VirtualDoorway focuses on creating powerful real-time client connections for today’s modern businesses. Building off of MegaMeeting.com’s ten years of industry experience, VirtualDoorway’s feature-rich, enterprise-class solution instantly opens a virtual portal into a business from a website, email or social media page. More advanced than traditional live chat software, VirtualDoorway allows businesses to go from Live Chat to Video Chat to Live Presentations in seconds, providing an unparalleled experience that takes customer service, support, and sales to the next level.