Tarzana, California (PRWEB) January 29, 2014
When customers have questions, they want answers right away, yet many small businesses do not have adequate resources to ensure customer satisfaction. These companies need both an automated tool and a customer community where members can assist one another. To address this need, InfoStreet Inc. has partnered with Qhub to bring their Q&A and community solutions software to the SkyAppMarket, SkyDesktop’s cloud app marketplace. SkyDesktop is a cloud desktop where users can store, manage, and access all of their files and cloud apps in one location, and with one login. Qhub’s Q&A software is designed to provide a hub of questions and answers, tutorials, blogs, and other important items that can aid in assisting a customer with their most pressing issues.
"Qhub has partnered with SkyDesktop to instantly bring a higher level of customer engagement and understanding to small businesses," said Robert Millar, CEO of Qhub. "Companies can offer branded public or private community solutions that boost both their image and their customer satisfaction."
With Qhub, companies will be able to create customer-friendly communities that have been designed to answer questions and capture feedback, as well as provide a platform for blogging. Communities can be made public, or they can be kept private, accessible only to community members. Members of a Qhub community can do anything from voting on answers to viewing popular posts and earning badges for participating in discussions. Qhub is customizable, allowing companies to change background images, font color, logos, and more to fit their own company branding. In addition, companies can use Qhub’s easy-to-add widgets to import community solutions and a Q&A straight into their website.
"Even the most customer-focused companies may not have enough resources to respond to every inquiry in a timely manner. The same way that it takes a village to raise a child, it takes a community to keep a customer base happy," said Siamak Farah, CEO of InfoStreet. "This is precisely why SkyDesktop has partnered with Qhub. Together, we’re enabling companies to build instant communities that turn customers into advocates."
Qhub is now available in the SkyAppMarket for as low as $19 a month, and offers SkyDesktop users a free trial. Extended versions, with additional features, and room for more employees, are also available.
InfoStreet is a cloud app provider that offers SkyDesktop, a free patent-pending cloud desktop; SkyAppMarket, an app marketplace where a business can choose from the best cloud apps in the market; and SkySingleSignOn, a federated login solution and network management tool. Together they provide all the files and applications a company needs to run their business in the cloud.
Try SkyDesktop and SkyAppMarket by visiting https://www.skydesktop.com or by calling 1-866-956-5051 for more information.