ShoreGroup: Recipient of Cisco’s Customer Satisfaction Award

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ShoreGroup’s ongoing commitment to customer satisfaction continues to pay off for its customers and partners.

Putting our customers’ experience first has been the key measurement of our daily success at ShoreGroup.

ShoreGroup is pleased to join Cisco CEO John Chambers’ call for a “fanatical approach to customer satisfaction,” as evidenced by Cisco Systems awarding ShoreGroup their Customer Satisfaction Award for our continued commitment to exceptional customer satisfaction in the management of over one million networked devices, Unified Communication and contact center ports across 65 countries.

“ShoreGroup continues to receive recognition from its customers and partners for our outstanding service,” said James Firenze, ShoreGroup’s Vice President of Managed Services. “Putting our customers’ experience first has been the key measurement of our daily success at ShoreGroup. To again be recognized for this effort is both gratifying and rewarding, and reinforces our continued focus and commitment to customer service excellence.

“Recognition by Cisco Systems for achieving the highest levels of customer satisfaction excellence exemplifies ShoreGroup’s proven ability to excel in the plan, design, implementation, operation and optimization (PDIOO) lifecycle of services. At the heart of this success is our CaseSentry® management platform and ShorePatrol® managed services offerings. These services enable us to ensure that our customers around the globe achieve the levels of service availability required for their critical business infrastructure and its management.”

ShoreGroup’s continuing success with our customers comes from the skills of our dedicated team, as well as our highly automated and proactive CaseSentry platform, which can automatically and accurately pinpoint a potential trouble spot in a customer’s application or network. ShoreGroup’s managed services and CaseSentry can proactively respond to 94.5% of incidents.

In joining Cisco’s “fanatical approach to customer satisfaction,” ShoreGroup continues to succeed by putting the experience of the customer first.

About ShoreGroup

ShoreGroup is the globally recognized managed services company helping customers achieve their strategic goals by empowering IT operations. Our service approach enables customers to leverage ShoreGroup's expert knowledge and comprehensive patented management technology to create and ensure the optimal success of their vital unified communications, collaboration, contact center, virtualized data center and network assets.

Our customers are major enterprises, cloud and hosted solution providers, medium to large businesses and government agencies that rely on ShoreGroup's service solutions to realize their business objectives for reduced IT operational costs, service assurance, improved availability and performance, and increased customer satisfaction. ShoreGroup's innovative services are delivered directly or through leading channel partners who recognize that ShoreGroup has the best in class service and management technology in the industry.

Additional information about ShoreGroup’s products and services can be found at

January 30, 2014

FOR: ShoreGroup, Inc.
CONTACT: Glenn Yeeles
ShoreGroup, Inc.
460 West 35th Street
New York, NY 10001
212-364-6800 x7471

ShoreGroup®, SG Logo®, CaseSentry® and ShorePatrol® are registered trademarks of ShoreGroup, Inc. Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. All other marks are property of their respective owners.

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Glenn Yeeles
ShoreGroup, Inc.
+1 (212) 364-6800 Ext: 7471
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