New York, NY (PRWEB) January 30, 2014
CGS, a leading global provider of technology solutions, announced today they have extended ISO 9001:2008 and ISO 14001:2005 certification to call center services recognizing their six sigma approach to operations. CGS had previously earned ISO certification for other divisions of their organization.
The ISO 9001:2008 standard is used to certify quality management systems that focus on customer satisfaction, continuous improvement, active involvement of top management and employees, and the adoption of a process approach.
ISO 14001:2005 is a standard that provides requirements for the design, implementation and certification of an environmental management system that helps an organization set and achieve an environmental policy and environmental objectives in accordance with legal requirements applicable to work performed by that company.
“CGS is committed to the highest quality and process standards to deliver superior services to our customers,” said Tom Christenson, President of the Contact Center Services at CGS. “Consistently meeting and exceeding the highest quality standards is the number one priority for everyone at CGS, earning this certification is an important recognition of our employees’ commitment and hard work. Fulfilling the stringent requirements of ISO 9001:2008 standard each year is part of our effort to deliver exceptional support and services on behalf of our clients.”
CGS is recognized as a leader in outsourced contact center solutions, with multiple awards for performance, quality and innovation. CGS contact centers serve some of the leading companies in the world in industries including wireless and cable, consumer products, technology, healthcare, financial services, retail and hospitality. CGS delivers an extensive range of inbound and outbound contact center solutions in over 18 languages with the majority of agents speaking two or three languages – some up to as many as five.
CGS Contact Center Solutions include customer care, technical support, enterprise help desk, telesales, and other outsourced services in multiple verticals.
For more information on CGS’s comprehensive contact center services, please visit http://www.cgsinc.com.
For 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology and services. Headquartered in New York City, CGS employs more than 5,100 professionals across North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology, business services and business process outsourcing solutions, including customer care, technical support and corporate learning and training. For more information please visit http://www.cgsinc.com and follow us on Twitter at http://www.twitter.com/cgsinc and Facebook at http://www.facebook.com/ComputerGeneratedSolutionsInc.