“We are constantly looking for ways to better our operation, and 2013 was a great year for us. We appreciate the recognition from FMSI.” - Martin E. Schrodt the EVP of Retail for FSG Bank
Alpharetta, GA (PRWEB) January 31, 2014
Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that FSGBank (FSG) was the 2013 winner of its Annual Operational Excellence Award. FMSI's Operational Excellence Award recognizes the “best of the best” amongst its client base, including financial institutions all across North America.
“It’s our goal to be one of the most efficient banks out there,” says Martin E. Schrodt the EVP of Retail for FSG Bank. “We are constantly looking for ways to better our operation, and 2013 was a great year for us. We appreciate the recognition from FMSI.”
FSGBank was selected by FMSI’s executive committee to acknowledge their outstanding accomplishments in 2013, including:
- Improving their overall branch staffing approach. By receiving detailed traffic forecasts from FMSI’s workforce optimization solution, FSG was able to better utilize part-timers (PT) in the branch, increasing their PT pool from 5% to 30%. The efficiency gains they realized from their continued efforts supported by data driven employee scheduling, resulted in $400,000 in labor cost savings.
- Improving customer service and support while deploying fewer branch employees.
When an account holder calls their local FSG branch, it is now seamlessly rerouted to a centralized call center. Customers are happy to have the full attention of an FSG call center employee to address the purpose of their call, an outcome that did not always occur when busy branches handled the calls directly. No longer having to answer the phone during hectic times in the branch has also improved employee morale, leading to improved customer service.
- Launching an intranet site to store important electronic documents in a central location. This has been very helpful for FSG. They also use their intranet site as a medium to communicate with their employees.
- Creating a stronger community and enhanced culture in the bank through consistent individual recognitions and rewards announcements.
“Stronger performance and sharper earnings result from institutions like FSGBank effectively implementing successful programs, and it starts at the top,” says W. Michael Scott, the President/CEO of FMSI. “We are most impressed with FSGBank’s commitment to operational excellence and are honored to present them with this award.”
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use yet sophisticated, business intelligence systems —The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)— that allow financial institutions to manage and staff to meet their service and sales needs. As the industry experts, FMSI gives banks the ability to schedule their team throughout the branch network, and to manage staff through easy-to-read color graphics and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.