'As Updox continues our strong growth, we needed someone who can help ensure an outstanding experience for the 30+ partners and hundreds of new physicians who join Updox each month. Ritch plays an essential role in doing that,' says Michael Morgan, CEO.
Dublin, OH (PRWEB) January 31, 2014
Updox, the industry’s leading Physician Connectivity and Customer Relationship Management (CRM) Platform, today announced that Ritch Newport has joined the organization as vice president of Customer Experience.
In this role, Newport manages a team that ensures Updox customers realize an outstanding relationship with the organization throughout the entire lifecycle from implementation through ongoing support. Updox’s Customer Experience team maintains a “customer for life” opportunity for Updox customers.
“Ritch brings to Updox the ideal mix of experience in customer service and health information technology,” said Michael Morgan, chief executive officer, Updox. “As Updox continues our strong growth, we needed to bring someone on board who can help us expand the support side of our organization to ensure an outstanding experience for the 30+ partners and hundreds of new physicians who join Updox each month. Ritch will play an essential role in leading the team that does that.”
Newport has a solid background in healthcare software and customer service, including managing a team of 40+ customer service and testing professionals. His previous employment includes both large and small companies, providing him an excellent background and strengths in relationship building, mentoring and supervising teams, strategic thinking, deliberative approach, reliability, and adaptability. He has a strong history of interfacing with both internal business users and external customers in a variety of technology projects, including healthcare software implementations and CRM programs.
Prior to Updox, Newport held leadership roles with TIBCO Software, DSW, Applied Innovation and Sterling Commerce.
Newport is a Certified Project Management Professional. He earned his Bachelor of Science degree from Ohio University and Master of Business Administration from Franklin University. He is a resident of Hilliard, Ohio.
Providing Customer Relationship Management (CRM) for independent medical practices, Updox is the industry leading Physician Connectivity Platform. Through our CRM solutions, independent medical practices can easily manage communications from one inbox, streamline physician relationships, drive collaboration with partners and engage patients – all integrated with the practice’s existing EHR. Practices benefit through improved relationships with patients and other providers, increased revenues, reduced costs, and enhanced business efficiencies.
Updox services are available directly to independent physicians or through partnerships with EHR vendors to help practices run more efficiently, increase revenues and offer patients a more satisfying experience interacting with their providers where they are treated like customers and not numbers. More than 20,000 members have joined Updox to change how medical practices collaborate and share information.
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