San Mateo County, California Live With Accela Civic Platform to Streamline Civic Processes, Engage Citizens and Enhance Communication

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Upgrade gives county access to mobile solutions, electronic document review and GIS enhancements.

Accela, Inc., the leading provider of civic engagement solutions for government agencies, announced today that San Mateo County, California, replaced its existing Tidemark solution and is now live with the Accela Civic Platform for Land Management.

San Mateo County will use the Accela Civic Platform to serve residents who live in unincorporated areas often far from government offices at the County seat in Redwood City.

The Accela Civic Platform will give the County the ability to offer a number of services online to benefit both residents and Department employees, which serve to enhance communication with citizens, help the County move toward a paperless environment, and enhance transparency. Today, agencies of all sizes are turning to the Accela Civic Platform to manage functions related to Land Management, Licensing, Asset Management, and Public Health and Safety.

“Accela allows us to integrate the County’s geographic information system and streamline our workflow,” said Jim Eggemeyer, San Mateo County’s Director of Planning and Building. “Before we can issue a permit, we must schedule application reviews with other departments and agencies such as public works and fire departments. This can create many challenges for both the agencies and the applicant. What Accela provides is a platform that solves our logistics challenges. The bottom line is that we will enhance service to our residents.”

Specifically, the Planning and Building Department will enhance services with:

Accela Citizen Access™: A cost-effective way to move traditional counter and call center services to the web, providing citizens with easy and convenient multi-language online access to the County’s permitting, building, planning, public works and fire information and activities. By providing more self-service options, tasks that had previously taken days to complete can now take just hours, or even minutes, leaving San Mateo County staff more time to focus on other job functions and leaving contractors, business owners, homeowners and other members of the community more time to attend to the demands of their busy schedules.

Accela Electronic Document Review (EDR): Provides a comprehensive enterprise project review and management system for regulatory documents, such as plans, architectural drawings and licenses, required in support of plan applications and renewals. EDR adds end-to-end management of electronic documents, assuring adherence to Department policies and codes.

Accela Mobile Office: Designed specifically for field use and leveraging the latest in mapping technology, Accela Mobile Office helps users create inspections, investigations, service requests, work orders and code enforcement cases as well as manage asset inventories and condition assessments from the field. Department field workers will be supported by Accela GIS™, which integrates Esri ArcGIS for Server maps with Accela Automation.

Accela GIS: Provides a robust solution for leveraging Department geospatial data to improve decision-making and streamline processes. Accela GIS provides a geographic view of all land-use, zoning, and infrastructure information associated with parcels, permits, inspections, and code cases.

“We’re pleased that San Mateo County is joining a growing group of long-standing Accela customers upgrading to the Accela Civic Platform,” said Maury Blackman, Accela President and CEO. “This is another great example of how government agencies can leverage a complete platform to speed the building and permitting process, enhance citizen access and increase economic vitality.”

About Accela
Accela, Inc. provides the leading civic engagement platform, powering thousands of services and millions of transactions daily for large and small public agencies worldwide. We connect government to people and accelerate and streamline land management, licensing, asset management, and public health and safety processes. Accela’s Civic Cloud includes a complete platform, both packaged and tailored solutions and cloud-based, office, mobile and social applications to support government agency, business and citizen needs. Accela is headquartered in San Ramon, Calif., with international offices in Australia and the United Arab Emirates. For more information, visit

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Erica Harvill
Accela, Inc.
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