With these additions to their site, Microdesk anticipates seeing a substantial increase in online customer engagement, and subsequent decrease in customer service costs.
West Palm Beach, FL (PRWEB) February 05, 2014
Microdesk, a leading provider of business and technology consulting services to help firms successfully plan, design, build and operate land and buildings, recently launched an innovative new Website design. Arrow Consulting & Design lead the redesign effort and implementation of enhanced site features, including an integrated social community, e-commerce platform, and variety of digital support features to enable Microdesk.com to better serve as a knowledge resource for the architecture, engineering, construction and owner / operator (AECO) industry.
Microdesk’s vision for their new site was to provide an enhanced user experience that would effectively communicate the company’s vision and services, provide enhanced online customer support services, and “socialize” their team and vast library of learning resources. Leveraging e-commerce platform Hotcakes Commerce, Arrow Consulting & Design was able to create a unique solution that accomplished Microdesk’s objectives, combining a beautiful responsive design with an e-commerce and integrated social community powered by DNN Corp’s new solution, Evoq Social.
The enhanced support features include a new FAQ tool, live chat, and support ticket submission tools to allow clients to easily access or request information online. The new integrated online community encourages Microdesk clients to engage in conversations with Microdesk technical specialists about the latest technologies and industry trends. DNN’s Evoq Social also provides the opportunity for visitors to offer feedback, ask questions, or share tips and tricks, creating an open forum that can benefit the industry at large.
With these additions to their site, Microdesk anticipates seeing a substantial increase in online customer engagement, and subsequent decrease in customer service costs, as the Community will offer existing and potential clients easy online access to the answers they are looking for. The Community will also increase Microdesk’s organic search rankings thanks to natural conversations happening within their site rather than on third party social sites.
To view the new Microdesk website, visit http://www.microdesk.com.
About Arrow Consulting & Design
Arrow Consulting & Design is a full service Digital Agency offering user experience & design, software consulting, brand development and marketing strategy. Using a proven methodology Arrow Consulting & Designs finds the clearest ways for businesses to communicate their goals through clean, usable, cutting edge designs and interfaces. Arrow Consulting & Design has worked with Hilton, Nascar, DNN, and many other businesses on projects ranging from graphic design to web app development. To learn more about Arrow Consulting & Design services, please visit their website at http://www.arrowdesigns.com/.
Microdesk is a design technology consultancy that combines the leading software tools from Autodesk, Oracle, Google, Panzura and ESRI, with the latest methods, including Building Information Modeling and Virtual Design & Construction, to provide business and technology consulting services to help firms successfully plan, design, build and operate land and buildings. Microdesk is a member of the Autodesk and ESRI Developer Networks, a leading Autodesk, Oracle Primavera and Panzura partner, and operates Autodesk, Oracle and Google Authorized Training Centers. Microdesk has 11 offices nationwide, located in New Hampshire, Massachusetts, Connecticut, California, New York, Pennsylvania, Chicago and Washington, DC. For more information, visit http://www.microdesk.com.
About Hotcakes Commerce
Hotcakes Commerce is a feature-rich, enterprise-level, open source e-commerce platform solution that offers merchants complete flexibility and control over their online store. Hotcakes Commerce offers an intuitive admin interface that features powerful modern marketing tools including SEO optimization, promotions, affiliate marketing and more. The Hotcakes Commerce solution is designed to be completely customizable and features responsive design out of the box. For more information about Hotcakes Commerce, visit http://www.hotcakescommerce.com.
DNN provides a suite of solutions that make designing, building and managing feature-rich sites and communities fast, easy and cost-effective. The DNN Platform CMS is the foundation for over 800,000 websites worldwide and powers Evoq Content. Evoq Social, their newest solution, enables businesses to create immersive, interactive communities. Thousands of organizations like Bank of America, Aetna, True Value Hardware, Whirlpool, the National Football League (NFL), the US Department of Defense (DoD) and Sports Direct have leveraged DNN to deploy highly engaging business-critical websites. Their rapid growth in product sales and deployments resulted in DNN being named one of the fastest growing private companies in America by Inc. Magazine in 2011 and 2012. For more information about DNN, visit http://www.dnnsoftware.com.