330 Attorneys Set New Standard for Client Service

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New research by The BTI Consulting Group reveals the top client service performances.

BTI Client Service All-Stars 2014 Logo
The BTI Client Service All-Stars are nimble and know how to navigate the market to their advantage.

330 innovative attorneys are leveraging market changes to stand out with corporate counsel and deliver superior client service. In The BTI Consulting Group’s latest report, the BTI Client Service All-Stars 2014, this elite group of standout attorneys—identified solely through unprompted client feedback—are recognized as delivering the absolute best client service.

In its 13th year of conducting the most in-depth, independent interviews with corporate counsel, BTI uncovered 2 new records:

  •          Morgan Lewis sports 10 BTI Client Service All-Stars—more than any law firm in one year
  •          H. Rodgin Cohen of Sullivan & Cromwell marks a record-setting 12th appearance as a BTI Client Service All-Star

In addition to the 56 attorneys who return as BTI Client Service All-Stars for 2 or more years in a row, 4 attorneys earn BTI Client Service-All-Star status from multiple clients—demonstrating the depth of their client service prowess. These BTI Client Service Super All-Stars are:

  •          Mr. Michael A. Kahn, Senior Counsel, Crowell & Moring
  •          Mr. Douglas Sullivan, Partner, Crowell & Moring
  •          Ms. Chilton Davis Varner, Partner, King & Spalding
  •          Mr. Gerald L. Maatman, Jr., Partner, Seyfarth Shaw

“The BTI Client Service All-Stars are nimble and know how to navigate the market to their advantage,” comments Michael B. Rynowecer, President of BTI. “These truly passionate attorneys are in this for both the clients and the challenge of exceeding even the highest of client expectations.”

BTI conducted more than 13,000 independent, individual interviews with C-level executives at Fortune 1000 companies and large organizations. Now in its 25th year, BTI conducts the only continuous benchmarking market study of C-suite expectations of professional services firms.

Find more information about this and other compelling research at http://www.bticonsulting.com or contact BTI at +1 617 439 0333. BTI is the undisputed leader in providing high-impact strategic client research to professional services firms and their clients.

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Michael B. Rynowecer
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