Training dealer technicians is one of the most important things we can do to support our OEM customers. We trained more than 1,400 technicians in 2013 and look forward to trying to exceed that number in 2014.
Goshen, IN (PRWEB) February 05, 2014
Lippert Components, Inc. (LCI®) partnered with the New England RV Dealers Association (NERVDA) to provide technician training on Dec. 10-11, 2013, at Flagg RV in Uxbridge, Mass., and Campers Inn of Merrimack, NH.
Over two days, LCI Dealer Relations & Technical Publications Supervisor Rik Burgoyne trained 80 technicians on LCI products and systems, including Schwintek In-Wall™ Slide-outs, LCI Through-Frame Slide-outs, leveling and stabilization systems and electronic products.
“We want every technician to understand our products as well as we do,” said Burgoyne. “This comprehensive training answers any questions technicians might have and allows us to teach consistent installation and maintenance techniques.”
NERVDA Executive Director Bob Zagami said he appreciated LCI’s high level of expertise and said he received positive feedback from technicians who attended the training. “We consider this Lippert training to be a resounding success. Attendees enjoyed the sessions and appreciated having it so close to home.” He added, “Well-trained technicians keep customers satisfied by diagnosing issues earlier, repairing units faster and answering operational questions thoroughly. A good service experience creates loyal customers who come back for future maintenance and product purchases.”
After the successful December training, LCI and NERVDA are planning another training session early in 2014. LCI also anticipates working with other dealer associations across the United States in the future to provide fundamental training to technicians in other areas.
LCI Vice President of Customer Support Services April Klein believes training sessions like these will produce a strong technician network across the United States. “Training dealer technicians is one of the most important things we can do to support our OEM customers. We trained more than 1,400 technicians in 2013 and look forward to trying to exceed that number in 2014.”
Anyone interested in scheduling a training event on LCI products can contact Holly Nater in LCI Dealer Relations at 574-312-7434 or hnater(at)lci1(dot)com.
About Lippert Components™:
Lippert Components, Inc. (LCI®), a subsidiary of Drew Industries Incorporated (NYSE:DW), is an industry leader in a broad line of products dedicated to improving the mobile lifestyle. LCI supplies a broad array of components including chassis, fabricated steel chassis parts, slide-out mechanisms, axles, upholstered furniture, mattresses, windows, doors, leveling and stabilization equipment, suspension enhancement products, electronics, thermoformed products, awnings and aluminum extrusion products for RVs; manufactured homes; modular housing; truck caps and buses; and trailers used to haul boats, livestock, equipment and other cargo.
Lippert Components, Inc.
3501 County Road 6 East
Elkhart, IN 46514
About New England RV Dealers Association:
NERVDA is the only multi-state dealer association in the country. Dealers throughout New England work together to promote the RV lifestyle and service the needs of their customers. NERVDA is the sponsor of the New England RV & Camping Expo that is produced by the Paragon Group of Needham, MA. The 2014 Expo will be held at the Boston Convention & Exhibition Center Jan 18-20. In 2014 NERVDA is planning to produce a monthly regional technician training programs for their dealers. They will also be launching a consumer web site after the first of the year.
Bob Zagami, Executive Director
41 Deer Path
Hudson, MA 01749