Our NPS continues to rise as we add more Market Members to C2FO. This increase in customer satisfaction is a great indicator that suppliers see C2FO as a mainstream option for improving their working capital positions.
Kansas City, Mo. (PRWEB) February 05, 2014
C2FO®, the world’s market for working capital™, has announced its Net Promoter Score (NPS) has risen to 60, a substantial five-point increase over last quarter.
NPS is a customer loyalty metric based on the likelihood of a client to recommend a company’s product or services. An NPS of 50+ is considered ‘world class’ among experts. The C2FO score of 60, combined with an overall supplier recommendation rate of 91%, shows the value of the market-based approach to working capital.
“Our NPS continues to rise as we add more Market Members to C2FO,” said Peter Novosel, C2FO Executive Vice President. “This increase in customer satisfaction is a great indicator that suppliers see C2FO as a mainstream option for improving their working capital positions,” added Novosel.
The rise in NPS score was driven by high satisfaction with C2FO. Being awarded early payment at a low, relative rate has a direct correlation with likelihood to recommend C2FO.
“Tracking our NPS provides an excellent opportunity for us to benchmark our performance and continue to make improvements for our global Market Members utilizing C2FO each day,” said Alexander “Sandy” Kemper, C2FO founder and CEO. “It enables us to ensure that we are delivering on the promise of C2FO, which is to provide a seamless process for optimizing working capital, increasing operating income and strengthening supply chains throughout the world,” added Kemper.
The rise of the C2FO Market’s Net Promoter Score comes as C2FO is hosting its 2014 Executive Forum, which begins today and continues through Friday at the Four Seasons Resort at Troon North in Scottsdale, Az. Attendees include business leaders from key industries across the globe who have assembled to discuss global economic conditions and the year ahead.
The C2FO Market is Collaborative Cash Flow Optimization. The C2FO Market helps companies across the globe collaborate with their supply chain in a live, web-based environment to achieve accelerated cash flow and increased efficiencies in working capital management and profit.
C2FO® is the world's market for working capital™ and risk-free profit. C2FO is the only working capital exchange that allows companies to optimize their working capital positions in a live, bid/ask environment. Companies across the globe use C2FO to increase their operating income while simultaneously producing vital working capital flows to their supply chain. C2FO is Collaborative Cash Flow Optimization. Learn more about C2FO at http://www.c2fo.com or contact Christine(at)c2fo(dot)com or phone 816-268-2570.