New Brandon Hall Group Report Tracks LMS Satisfaction and Spending Trends

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LMS satisfaction ratings remain relatively poor; nearly half of respondents are looking to replace their current solution; reporting features, ease of use top reasons for seeking replacement LMS.

In a nutshell, far too many organizations feel they are paying too much for systems that are difficult to use, out of date, and do not provide the data and analytics they need.

Brandon Hall Group today released LMS Trends 2014: Satisfaction and Spending, the first in a series of reports from its annual survey research on LMS buying and usage trends.

The survey results show that Learning Management System (LMS) solutions are underperforming in the eyes of the organizations that use them. Less than half of respondents (45.5%) give their LMS solution high marks in terms of overall value for the price they pay. Additionally, 47.7% of respondents are looking to leave their current LMS platform and move to a new provider.

There are many reasons that drive organizations to make wholesale changes to their LMS, and some of the top reasons identified in this study include:

  • Poor reporting features
  • Difficult to use
  • Poor customer support
  • Out-of-date appearance
  • Inability to adapt to changing needs
  • Lack of mobile features

“In a nutshell, far too many organizations feel they are paying too much for systems that are difficult to use, out of date, and do not provide the data and analytics they need,” said David Wentworth, the Senior Learning Analyst who conducted the research. “One interesting correlation we found is that organizations that spend more of their learning budget on their LMS and spend more dollars per learner report lower satisfaction rates.”

The online survey garnered a total of 457 responses from a wide variety of industries and company sizes. Respondents were almost evenly split between small, mid-sized, and large organizations. About 63% of responses came from the United States. About 18% of responses came from Australia, India, Canada and the United Kingdom, with the remainder spread between 25 other countries.

For additional information about the research please contact CEO Mike Cooke: (561) 865-5017 or mike.cooke(at)brandonhall(dot)com.

About Brandon Hall Group

With more than 10,000 clients globally and 20 years of delivering world-class research and advisory services, Brandon Hall Group is the most well-known and established research organization in the performance improvement industry. We are focused on developing research that drives performance in emerging and large organizations, and provides strategic insights for executives and practitioners responsible for growth and business results. Our core research areas are Learning and Development, Talent Management and Human Resources, Leadership Development and Talent Acquisition.

At the core of our offerings is a Membership Program that combines research, benchmarking and unlimited access to data and analysts. The Membership Program offers insights and best practices to enable executives and practitioners to make the right decisions about people, processes, and systems, coalesced with analyst advisory services which aim to put the research into action in a way that is practical and efficient.

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Mike Cooke
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