Earns Accolades for Excellence in Customer Service

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Feefo Gold Trusted Merchant Accreditation Awarded for Commitment to Outstanding Service

Every member of our staff is wholly invested in the service they’re providing to our clients, and it shows., a free online resource for families searching for senior housing and senior care, has earned a Gold Trusted Merchant accreditation for Excellence in Customer Service. The accreditation is awarded by Feefo, an online merchant review platform that aggregates customer reviews to provide an objective measure of trust for online consumers.

Feefo awards Gold Trusted Merchant accreditation to merchants achieving a 95 percent or better Feefo Service Rating, based on feedback from verified genuine customers, over a minimum number of feedback responses received.

“To achieve a 95% Feefo Service Rating, 95% of customers that left a Feefo rating must have ranked them as either ‘Excellent’ or ‘Good’ across a four point scale,” according to Feefo’s Gold Trusted Merchant description. “Feefo guarantees that all feedback left is 100% genuine through a rigorous protection of the process. Ratings and reviews can only be left by those customers verified by sales data, and invited via email.”

“We’re honored to receive such a distinction from a reputable online feedback source,” says Chris Rodde, CEO of “We truly owe it to our staff. We’re incredibly lucky to have an exceptional team of professional care advisors and account managers. Every member of our staff is wholly invested in the service they’re providing to our clients, and it shows.”

An excellent customer experience is the top priority at, which provides expert-written content covering every facet of senior living and a nationwide senior housing directory with costs, amenities and other details. In 2013, the company added objective, third-party ratings and reviews by residents, families and local senior living experts with the Best Senior Living Awards. A team of exceptional Care Advisors is available by phone, free of charge, to answer questions, help find local communities, and many times provide an empathic listening ear.

“We put a lot of effort into providing a truly comprehensive experience for anyone looking for information or help finding senior housing or senior care. Offering top-notch customer service is at the core of our company values,” explains Rodde. “It’s great to be able to recognize our team for the tremendous effort they put forth every day. Every person we’re able to help through the process is a cause for us to celebrate,” Rodde says.

Learn more about the Feefo Gold Trusted Merchant accreditation.

About ( helps families looking for senior housing or senior care for a loved one or themselves. features expert-written articles, a free care advisor service and a comprehensive directory of care options with community ratings and family reviews. Launched in 2008, the company educates over 3 million people a year on options available for senior living and senior care. For example, check out our Tampa Assisted Living page for a complete listing of nearly 60 facilities in the immediate area.

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Angela Stringfellow
since: 04/2009
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